Malcolm Jackson Email & Phone Number

Boise, Idaho, United States

Boise, Idaho Area

Eagle, Id

*Plan and conduct usability studies to assess current offerings, shape new features, and compare against competitors.*Define and maintain usability standards and benchmarks.*Conduct customer surveys; analyze and report on results.*Act as primary facilitator for both in-person and remote usability studies.*Effectively communicate findings and recommendations.*Advocate for our customers and their needs.

St. Joseph, Missouri Area

*Help program, test, and review a new degree audit program for the university through the registrars office* Reviewed Scribe text for multiple catalog years to ensure all courses were accounted for and correct* Helped create new courses in Scribe

Charlotte

*Successfully conducted research projects using Premiers UX principles & guidelines *Lead a usability study to assess the functionality and task flow of a Premier product *Analyzed video data & reported the findings to stakeholders in the form of presentations & executive summaries from various user experience research test coming out of annual member conference

Murray State University, Chemistry Department

*Made and prepared chemicals for the students to use in their lab experiments*Assisted students when they needed to obtain the right equipment and instruments to conduct the lab in the chemical stockroom*Helped the students during the lab by answering any questions they had pertaining towards that weeks experiment.

M.A.S., Human Factors And Usability Testing

Activities and Societies: Psi Chi: National Honor Society of Psychology

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Student Members of the American Chemical Society, Psychology Club

High School