● Support, optimization and further development of customers' IT infrastructures (on premise, hybrid and Cloud)● Maintenance work and troubleshooting via remote access sessions on server and client systems of customer infrastructures● Completion of customer service requests via remote access sessions and on-site service assignments● Installation and configuration of networks and Microsoft operating systems (server / client)● Installations and migrations in the context of internal and customer projects● Analysis and sustainable troubleshooting of hardware and software solutions● Concept development and implementation of infrastructure projects● Digital development of customer environments and processes● Creation of documentation and standard solutions of internal and customer infrastructures● Service desk support ticket handling compliance with customer SLAs● Qualification of faults and service requests● Monitoring of internal and customer infrastructures● Review, remedy and further development of the monitoring solution

● Primary role is to administer, configure and manage IaaS, SaaS customers as well as internal corporate computing infrastructures on-premises, in the Microsoft Azure & Amazon Web Services cloud computing platforms● Rollout new (LAMP, OpenLDAP) systems via Ansible software provisioning, configuration management, and application deployment software● Perform new, upgrade and migration DC-X software installations● Responsible for Sophos Firewall maintenance, security policy testing/deployment and VPN IPsec tunnel implementation with customers and corporate partners alike● Produce technical documentation/training services for internal, partner and customer consumption and utilization; focus on English language.● Configure, monitor and generate reports with Nagios XI/Nagios Classic and, as necessary, other tools to meet Service License Agreements (SLAs) with customers● Install, configure and operate NFS servers on-premises and in the cloud● Manage and administrate Placetel virtual, cloud-based telephone system● Create, document and track issues/resolutions via Mantis ticketing system● Administrate, configure and manage all aspects of company Google G Suite domain. This includes administering users, organizational units, groups, security policies and access to services.

● Hands on experience with Microsoft Windows Terminal Server, Active Directory, Microsoft Office, LibreOffice, Veeam Backup & Replication● Administrate, manage, lead and support Zimbra Collaboration Network Edition and MS Exchange email environments● Install and configure Windows servers, as well as virtualization solutions from VMWare● Configure, image, deploy, and integrate new servers, virtual machines & hardware into the IT infrastructure● Responsible for providing technical support for corporate clients. Tasks including printing, software and hardware, network permissions, email, mobile devices, remote desktop connection, Wi-Fi connectivity, VPN and firewall● Troubleshoot, analyze and resolve issues related to Windows server & client hardware (HP Thin Clients), software and end users, application, virus isolation and removal, storage and hardware configuration problems● Produce, maintain, and improve documentation related to virtualized infrastructure, network, and database systems as well as on various internal processes, OS standards, and refresh cycle schedules● Participate in hardware reduction cost projects by providing server virtualization technology. Provide detailed updates and plans to meet project deliverables● Perform daily/weekly duties including answering internal support calls, system health checks and event notification● Utilize knowledge of standard LAN/WAN network protocols such as TCP/IP, DHCP and also common network devices such as: routers, and switches to ensure that internet connectivity is sustained● Document and track issues/resolutions via a ticketing system

- Perform new and upgrade software installations- Oversee the daily performance of computer systems- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities- Read technical manuals, confer with development and technical users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support- Confer with team, customer users, and management to establish requirements for new systems or modifications- Develop training materials and procedures, and/or train users in the best practice use of software- Prepare evaluations of software or hardware, and recommend improvements or upgrades.- Collaborate with and coordinate workers engaged in problem-solving, monitoring, and installing software- Inspect software installation and configuration to prepare for delivery to users- Modify and customize commercial programs for internal needs- Answer users' inquiries regarding computer software operation and workflows to resolve problems- Execute administrative commands and observe system functioning to verify correct operations and detect errors- Conduct automation feasibility studies, including workflow analysis, infrastructure design, and cost comparison analysis

· Develop and implement strategies and process improvements to maximize revenues and service levels for customers in North America · Enhance business development by leading a rapid application development program to bolster customer satisfaction and revenues · Provide subject matter expertise (SME) for RFP responses and project scope definition/delivery · Assist in the negotiation of favorable customer and vendor agreements · Cultivate strong customer relationships, including cooperation on projects, company solutions, technology / future product development strategy · Spearhead vendor collaborations on a wide array of emerging technologies incorporated into company's solutions. Prepare revenue and cash flow forecasts · Conduct job searches/interviews and execute performance appraisals of team members · Participate in sales processes: trade shows, reference visits, requirement analysis, process documentation · Develop ROI analysis matrix, budget proposals and cost justifications

· Installed, configured and tested ppi Media solutions at customer sites · Provided technical support for the delivered systems, analyzed problems and described errors to our developers · Tested and adjusted system/application settings together with the customers' super users · Acted as a consultant for customers in order to strengthen the relation between the ppi Media solutions, the businesses of the customers and other systems · Increased the use of homogeneous solutions and working methods across customer implementations · Prepared, organized and conducted trainings and workshops, where knowledge and experience with the workflow application and systems were passed onto the customers · Coached customer organization to a level of proficiency with ppi Media applications and working methods · Prepared project status and work reports for management, customers

· Managed the installation, integration and support of the ppi Media planning, output and production tracking systems · Oversaw and managed technology and process improvement initiatives for entire newspaper publishing operation, including system administration, workflow development, requirement analysis and implementation of solutions · Delivery, installation and optimization of automated newspaper production and cross-media publishing along with documentation and customer training · Devised strategies to increase efficiency across departments · Developed administrative and end-user (client) policies/procedures for the production system