• Manage a portfolio of 50 key accounts, leading to a 30% increase in account retention and a 20% growth in upsell opportunities.• Develop and execute tailored success plans for each account, ensuring alignment with customer goals and driving adoption of core products and services.• Implement data-driven strategies to track account health, identify opportunities for improvement, and proactively address potential issues, resulting in a 20% decrease in churn.• Advocate for customers with cross-functional teams, including Sales, Product, and Support, to address unique needs and deliver on strategic initiatives.• Lead quarterly business reviews (QBRs) with senior stakeholders, presenting performance metrics, growth opportunities, and strategic recommendations.• Facilitate customized online and in-person trainings, which led to a 30% increase in product usage

• Oversaw a diverse portfolio of accounts, contributing to a 15% increase in customer satisfaction scores through personalized engagement and proactive support.• Spearheaded onboarding and training programs for new clients, reducing time-to-value and ensuring a seamless transition.• Analyzed customer data and feedback to identify trends and develop targeted strategies for account growth and retention.• Acted as a liaison between clients and internal teams, managing expectations and ensuring timely resolution of issues.• Conducted regular check-ins and provided strategic insights to help clients optimize their use of our products and services.

• Drove strategic growth initiatives for key accounts, exceeding revenue targets by 30% year-over-year through upselling and cross-selling strategies.• Managed onboarding and training processes for new clients, ensuring seamless integration and adoption of software solutions.• Conducted regular business reviews and implemented action plans to drive mutual success and strengthen long-term partnerships.