IT Executive with extensive experience in Insurance, Public Sector and Investment Banking activities and Processes. Using my deep understanding of the Business-IT relationship, and an exceptional ability to translate Business Strategy into IT Strategy, I seek to improve the reputation of IT among business professionals.Specialties: Strategy definition, Business-IT Alignment, Scorecarding, Monitoring & Management, Process Modelling, Systems Architecture, Software Factory Design, Frameworks & Governance.- One of my passions is IT-Business Engagement. A lack of engagement will result in poor IT performance and weaker overall performance of the organisation. - I have evolved a complete framework and approach to IT performance Management. There are many IT objectives that are standard across every industry (e.g. System uptime) and a baseline scorecard can be developed as a reference which can be adjusted based on a particular organisation's needs.- I believe in a holistic design approach that considers Operational Requirements and Risk Management requirements before system design is attempted. This would mean that Monitoring, Auditing, Reporting/MIS, HelpDesk, Business Resumption are all designed into a project and are not afterthoughts.- The use of Social-Media in organisations as a mechanism to create communities and build “engagement” is an area where there is significant room for improvement and innovation within organisations. These technologies have a significant role to play within the Corporate Communications framework.