Support the service and optimization objectives of the IFM service line through the development, deployment and integration of compliance best practices and quality initiatives to drive value and support to the IFM platform and client account teams.• Define and build from the ground up an Americas operational compliance platform for IFM. Established a business case for a global compliance governance board structure and engaged a multi-functional network of subject matter experts and… Show more Support the service and optimization objectives of the IFM service line through the development, deployment and integration of compliance best practices and quality initiatives to drive value and support to the IFM platform and client account teams.• Define and build from the ground up an Americas operational compliance platform for IFM. Established a business case for a global compliance governance board structure and engaged a multi-functional network of subject matter experts and account management teams to close compliance gaps, improve transparency and increase performance.• Create a “culture of compliance” through the advent of the Compliance Advisory Council and robust compliance-hosted training sessions featuring compliance playbooks and other original content.• Supported the IFM platform’s quality goals with the ISO 9001 quality certification program design.• Participated on the project team responsible for the Call Center offshoring transformation, providing complex financial analysis and performance tracking. Actual savings exceeded initial targets. • Key contributor to a series of platform business controls designed to help reduce business upsets, mitigate contract compliance risk and simplify key business processes. • IFM platform key point of contact for corporate legal compliance, risk management and service line finance groups. Developed, collected and presented content for quarterly business reviews. Show less

As part of the Company’s $1.4B Global Workplace Solutions service line, support the FM service line’s business objectives and operations through the development, implementation and continuous improvement of financial, operational and administrative best practices. Participate in the FM platform’s business planning process to understand strategic imperatives and create value-add, business operations support services that promote efficiency in operations, drive growth, deliver enhanced customer… Show more As part of the Company’s $1.4B Global Workplace Solutions service line, support the FM service line’s business objectives and operations through the development, implementation and continuous improvement of financial, operational and administrative best practices. Participate in the FM platform’s business planning process to understand strategic imperatives and create value-add, business operations support services that promote efficiency in operations, drive growth, deliver enhanced customer service (internal and external), and mitigate business upset. Further support the business operating infrastructure through the oversight and execution of strategic and routine financial management, business performance management, policy development and compliance standards and initiatives.• Ensure that the delivery of business operations, systems and processes are standardized and consistently being deployed among all FM platform service groups. Streamline and continuously improve processes that contribute to growth and overall effectiveness and efficiency. Collaborate with platform leadership teams to develop and implement policies, procedures and best practices.• Lead the development of and compliance to business and financial operations protocols, establish and enable adoption of policies and procedures, create and direct quality programs and participate in operational excellence imperatives.• Standardize and report on key FM performance and operating metrics. Routinely assess performance and compliance of FM platform operating activities through a formalized FM account assessment program and scorecard. Show less

Directed the business processes, functional activities and workflows to support a multi-market operating platform spanning 4 countries and 2,900 employees. Managed a $100M operating budget, supervised a technical and professional staff of four managers, and engaged an international network of over 30 administrative managers and regional executives to execute critical financial and business operations. • Instituted budget reporting and performance tracking for managers and the organization… Show more Directed the business processes, functional activities and workflows to support a multi-market operating platform spanning 4 countries and 2,900 employees. Managed a $100M operating budget, supervised a technical and professional staff of four managers, and engaged an international network of over 30 administrative managers and regional executives to execute critical financial and business operations. • Instituted budget reporting and performance tracking for managers and the organization by collaborating with IT and accounting to develop a series of analytics, profitability reports and dashboards.• Established a series of measurable benchmarks and performance criteria that provided management reliable, standardized and more frequent business updates across all service divisions. • Created and integrated a national network of administrative management teams that facilitated consistent execution of all HR administration and business operations systems and processes.• Increased support levels to internal service teams and management by developing and implementing a shared resources platform that yielded $3M in overhead expense savings. • Automated the contract administration database utilizing new technology and improved internal processes, thus eliminating an unreliable method of collecting and quantifying pricing, client terms and conditions.• Directed the re-design and format of proposal and presentation templates, contributing to a 12% increase in won pursuits. Enabled better decision making on business development by implementing new business analysis templates for use by account executives.• Lowered overhead expenses by 8% and increased productivity and service levels by implementing a series of automated financial and specialized business processes and controls in collaboration with the corporate functional teams in IT, HR, accounting and marketing. Show less

Delivered superior financial and administrative services to a merchandising team of over 200 merchants and planning professionals. Managed day-to-day operations involving merchandise information systems, purchasing, promotional coordination, policy and process compliance, budgeting and expense control, and strategic planning. Provided critical research and analysis during company’s restructuring and store closing imperatives. Evaluated leases and all business processes for value added… Show more Delivered superior financial and administrative services to a merchandising team of over 200 merchants and planning professionals. Managed day-to-day operations involving merchandise information systems, purchasing, promotional coordination, policy and process compliance, budgeting and expense control, and strategic planning. Provided critical research and analysis during company’s restructuring and store closing imperatives. Evaluated leases and all business processes for value added performance and cost reduction, analyzed competitors, led in-house planning groups and evaluated and directed scope of work for outside consultants. Show less

Provided analytical and planning support to senior management in all aspects of Class A, commercial office property operations and management, including business plan and budget development, monthly performance analysis, contract administration and acquisitions.

Provided financial, administrative and project planning support to the company's Program Management Services department by managing feasibility studies, cash flow analyses, partnership agreements, contracts, business processes and service excellence initiatives.