Malcolm Macpherson Email & Phone Number

Toronto, Ontario, Canada

Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC) has embarked on a 5-year journey to transform and completely modernize North America’s third largest transit system into a transit system that makes Toronto proud. Reporting to the Manager of the Transit Control Center, the Chief Mobile Supervisor role includes: Act as the Emergency Response / Incident Commander (ERC/IC) during emergencies, overseeing and delegating the duties of response personnel, ensuring the safety of employees and passengers, as well as the safe and prompt restoration of service in conjunction with other TTC personnel and outside agencies to minimize service disruptions and lost time.Respond to and investigate incidents that may impact subway, streetcar, and bus operations.Conduct regular audits of TTC equipment, policy and procedure to ensure safety and customer service standards are met and adhered to.Treat passengers and employees with respect and dignity, and ensuring that the needs of passengers or employees with disabilities are accommodated in accordance with the Ontario Human Rights Code (OHRC), Accessibility for Ontarians with Disabilities Act (AODA) and related orders so they can fully benefit from the TTC as a service -provider and employer.

Station Operations - Central Zone

The Station Supervisor role includes: Acting as a front-line representative of the TTC, providing a high standard of customer service by delivering information and assistance for all areas concerning the TTC. Resolving complaints concerning employees, station conditions, service routes, fare disputes etc. Treating passengers and employees with respect and dignity, and ensuring that the needs of passengers or employees with disabilities are accommodated in accordance with the Ontario Human Rights Code (OHRC), Accessibility for Ontarians with Disabilities Act (AODA) and related orders so they can fully benefit from the TTC as a service -provider and employer.Monitoring and motivating station staff, including janitors, collectors, customer service ambassadors, and transitional workers on light duties, to ensure a high level of customer service, adequate delivery of resources, and provide assistance for situations beyond their expertise.Manage subway stations in an effort to ensure customer satisfaction, minimize service delays, and maximize efficient customer movement. Conducting daily inspections to recognize and report station deficiencies relating to building, equipment, service or cleanliness issues to appropriate sections and departments.Act as the Emergency Response Commander (ERC) during station emergencies, ensuring the safety of employees and passengers, as well as the safe and prompt restoration of service in conjunction with other TTC personnel and outside agencies to minimize service disruptions and lost time.Respond to, investigate and report a variety of TTC incidents, accidents, injuries and other occurrences.Identify, develop and promote strategies to improve the customer experience on the TTC.

Toronto, Ontario

Over fifteen years of experience in the public transit industry, including streetcar operations, subway operations and fare sales and collections. In addition to being responsible for safe vehicle operations, schedule adherence, time management and responding to emergency procedures, I am also a Divisional Trainer within my department, administering training to new employees and internal transfers. As a “front line” worker, I am accountable for delivering excellent customer service and assistance to the citizens of the City of Toronto.

Toronto, Canada Area

Section RiflemanI have been a member of the Canadian Forces Primary Reserve for over 20 years. I currently hold the rank of Corporal, serving with the Royal Regiment of Canada.As a member of an Infantry section, I have an extensive background in problem solving, task management, safety, team building and leadership.

Toronto, Ontario

Working with the Campus Safety and Security section, some of my duties included responding to calls for service, emergency response, campus patrols, and using proactive approaches to protect university assets, faculty and students.

Justice Studies

Diploma, Law Enforcement

Education record