Malcolm M. Email & Phone Number

Nashville, Tennessee, United States

• Provide Project Management oversight and work closely with the Product Management team for HireRight I-9 new platform customer migration.
• Plan monthly customer migrations and deactivations from legacy platform to new I-9 platform.
• Migration waves included non-integrated accounts along with ATS integrated accounts. Approximately consisting of 9,000 accounts.
• Provide Project Management oversight and work closely with the Product Management team for product rollout enhancements and new features for a custom in house analytics program.
• Project team consisted of three teams a legacy platform, front-end and back-end with approximately 6-8 resources total providing enhancement and new feature implementation.
• Product enhancement and new feature rollouts consisted of monthly releases with minor release updates rolled out more frequently in interim releases.

Nashville, Tennessee, United States

• Provide Project Management oversight numerous project teams across several cross functional project teams.
• Projects included migration of an onsite data center to global data center which consisted of three different sub project teams 1) SFTP integration file server upgrade/migration 2) Mailroom migration and 3) Migration.
• OKTA application enablement and rollout project for internal users and applications.
• Project consisted of more than 1,500 users and 40 + applications.
• Legal Compliance updates for ATS integration partners and custom integration customers certification statement and acknowledgement.
• Create, maintain, monitor the overall project plans for the assigned project implementation teams.

Nashville, Tennessee, United States

• Provide Project Management oversight for Salesforce CPQ and CLM implementation project.
• Work closely with outside System Integrator and manage overall implementation process and relationship.
• Work closely with IT teams as needed to for integration points with the implementation, trouble shooting and act as internal customer interface for issues during implementation.
• Collaborate, provide feedback on Project Management processes for assigned projects to the Technology Project Management team with other Project Managers and Program Management team.
• Provide Project Management activities to other assigned projects which include refinement of an account setup tool and implementing a new entity criminal check product.
• Create, maintain, monitor the overall project plan for the CPQ/CLM implementation team.

Greater Nashville Area, TN

• Provide Project Management oversight to a team of approximately 24 team members for migration of customers from one platform to a new platform as part of a merger and acquisition.
• Provide Project Management oversight for Billing, Compliance, Service Level Agreements and Adjudication work streams as part of the migration efforts.
• Create, maintain, monitor the overall project plan for the merger/migration team.
• Create and report weekly status updates to the respective stakeholders for the project.
• Assist the EMPO Director with the implementation and setup of new EPMO processes including Journey Maps and Kaizen Boards for the EPMO usage.

Nashville, TN

• Provide operational and strategic direction to 8 Integration Technical Consultants for partner and client integrations.
• Coordinate efforts between the Integration Technical Consulting team and the other teams that Technical Consulting team interfaces with such as the PROD Support team, the Migration teams and Development teams.
• Review, revise, roll out, implement and maintain department processes for the Integration team.
• Revise departmental processes to maximize delivery efficiencies for the Integration team.
• Work closely with the various Account Management teams, Partners and Client Management teams to achieve overall project deadlines and budgetary requirements.
• Look at ways to strategically grow the Technical Consulting area for account growth.

Nashville

• Directed a PROD support team comprised of a 120 applications utilizing ASP.Net, JAVA, Biztalk, Lotus Notes. PROD support team was comprised of 24 FTEs, 3 onsite Team Leads, 21 offshore technical support team members..
• Directed a PROD support team comprised of 12 FTEs supporting Websphere Message Broker, 3 onshore resources and 9 offshore resources. PROD support team provided Break/Fix and project work.
• Directed a PROD support team comprised of 15 FTEs supporting Lombari, 5 onsite resources and 10 nearshore resources. PROD support team provided Break/Fix and project work.
• Directed a SAP Power User team comprised of 20 FTEs supporting PP, MM, WM and FICO modules.
• Directed a SAP PROD Support team of 6 FTEs comprised of 18 fractional FTEs. 6 onshore resources and 12 offshore resources providing MM, PP, WM and FICO module support. PROD support team provides 24x7x365 support.
• Prepared and managed the project team’s contract budget. Submitted monthly forecasts and financial reports to IBM Executive sector management for division reporting.

Nashville, TN

Managing two Project Delivery teams during an major SAP implementation project. One team is assigned to the major Legacy Mainframe systems for conversion to SAP consisting of 11 employees. The other team is B2B Project Delivery team that are responsible for the major external customer facing systems that will interact with the new SAP replacement system..

Nashville, TN

• Directed the daily operations for a 12 FTEs, 6 Cognos and SAP BI data warehouse FTEs, 6 Websphere Developers and DB2 DBAs including project plans and account procedures.
• Strategically assisted the IBM Executive Account Management team to grow the IBM’s business presence at the account level by providing creative solutions to unique business opportunities.
• Provided overall guidance to the various IBM teams for the completion of the AS Quarterly Security Audit files, Open Source Software (OSS) Policy Deviation files for internal IBM reporting purposes.
• Assisted the RDM team to maintain and grow IBM BI and eBusiness staff members on the account.
• Prepared and managed the BI and eBusiness contract budget. Submitted monthly forecasts and financial reports to IBM Executive sector management for division reporting.
• Worked closely client management staff to provide strategic planning and direction for the team.

Nashville, TN

• Successfully managed Legacy Systems Transition activities from a large automotive supplier to the IBM Legacy Systems support team for an existing account. The account support team consisted of 6 local resources and 12.
• Successfully managed Cognos/ SAP BI Data Warehouse Transition activities from a large automotive supplier to a newly formed IBM Cognos/ SAP support team consisting of 12 local resources.
• Managed the scheduling and training of the support staff on the account operational processes and the internal IBM CMMI business processes for both transitions support teams.
• Directed transitional activities and provided recommendations for operational process updates including Call Management, Problem Management, Production Change Management, Service Request Management and Work.
• Tailored internal IBM business processes and implemented internal IBM SEI/ CMMI business processes for both transitions support teams.

Nashville

• Successfully managed a RF replacement project using Intermec Technologies hardware and a separate $330,000 dollar Brazilian sea container cube-shipping project for new vehicle product line launch.
• Supervised the Production Control Run-the-Business daily activities project plans for 15 analysts including offshore India resources on project related activities to meet our project timelines.
• Maintained relationships with business customers and other systems entities during project lifecycles.
• Facilitated CMM/SEI Level 2 certification process and ongoing compliance during project lifecycles.

Franklin, TN

• Supervised the design and implementation of new software technology initiatives for the Accounting, Legal, Corporate Intranet, and other non-core business units.
• Successfully implemented a multi-location client/ server checks receivable history relational database system on OS/2 and Windows NT at the 8 regional service centers in North America.
• Provided on-going statistics to IT Systems management for future resource allocation and planning.
• Maintained vendor relations with a number of existing vendors that provide team staffing.

Mba, Information Technology

Morehead State University, Information Systems Advisory Board 2006 Morehead State University, Advisory Board for School of Engineering and.

Bachelor Of Business Administration - Bba, Information Technology

Bba, Information Technology

Activities and Societies: Beta Gama Sigma National Honor Society Golden Key National Honor SocietyWorked as a College of Business Computer.

Master Of Business Administration - Mba, Information Technology

Master Of Business Administration - Mba, Information Technology