Currently holding the position of Associate Director of Service Transformation at SingTel, I am deeply involved in pioneering business transformation initiatives. My role involves regular engagement with senior leadership to provide updates on project progress and align our transformation objectives with the broader corporate vision. I lead a talented team of solution designers and developers, directing the development and implementation of innovative platforms that significantly enhance operational efficiency.Key Responsibilities:• Champion business transformation projects and strategic alignment with corporate goals.• Manage and mentor a team of professionals in solution design and development.• Oversee the implementation of technology solutions to improve operational efficiencies.• Lead technical discussions, troubleshoot issues, and facilitate the removal of project impediments to ensure seamless execution and delivery of business results.

In my previous role as Senior Manager of Monitoring Technology at SingTel, I led pivotal enhancements in our monitoring capabilities through the strategic implementation and operation of the AiOps platform. This role put me at the forefront of developing a tailored strategic roadmap for AiOps and Automation platforms, ensuring that our solutions evolved in sync with organizational needs. I effectively managed stakeholder expectations across all levels, from technical teams to C-level executives, fostering a collaborative environment that facilitated innovation and operational improvements.Key Responsibilities:• Spearheaded the implementation and management of AiOps to enhance incident monitoring and resolution.• Developed strategic roadmaps for AiOps and automation, aligning with dynamic organizational requirements.• Engaged with diverse stakeholders to gather requirements and drive the adoption of innovative solutions.• Led a team of 10 engineers, maintaining 24x7 system readiness and minimizing operational disruptions.Built strong, collaborative relationships with internal teams and external vendors.

As a Senior Solution Consultant from 2015 to 2016, I played a role in both the pre-sales and delivery phases of IT management solutions. My responsibilities centered around mastering and articulating the business benefits of a broad range of IT solutions, engaging directly with customers to assess their needs and crafting customized proposals that highlighted the value of our products. I led the design and delivery of these tailored IT solutions, ensuring they met client specifications and were delivered on schedule through effective project management and stakeholder coordination.Key Responsibilities:• Developed and communicated the business benefits of IT management solutions to prospective clients.• Crafted tailored proposals and led detailed workshops to align solutions with client needs.• Managed project timelines and coordinated with implementation teams to ensure successful delivery.• Conducted end-user training and facilitated the integration of new tools and processes to maximize client investment.

At Truvisor Pte Ltd, where I served as a Solution Architect from 2009 to 2015, I honed my expertise in a diverse array of IT management solutions. My role involved deeply understanding client needs through detailed meetings, where I tailored IT solutions that not only met but often exceeded client expectations. My approach was to present the technical merits and business advantages of our solutions, ensuring clients clearly understood the potential benefits. I led the design and pre-sales stages, creating engaging proposals and presentations that showcased the effectiveness of our solutions.Key Responsibilities:• Developed and presented a wide range of IT management solutions, highlighting their business and technical benefits.• Tailored IT solutions to meet specific client needs, ensuring alignment with project specifications and business goals.• Managed project schedules and coordinated with teams and stakeholders to ensure efficient project execution.• Provided comprehensive support and training to clients, facilitating the successful adoption of new technologies.• Built and maintained strong relationships with clients throughout the region, becoming a trusted advisor in IT solution capabilities.• Collaborated with sales teams to uncover new business opportunities and integrate client feedback into solution development and sales strategies.

During my time at Hewlett Packard from 2008 to 2009 as a Business Consultant, I was tasked with leading initiatives in multiple capacities, including Solution Consultant, Programmer, and End-User Management. This role was pivotal in developing comprehensive IT solutions tailored to enhance operational efficiencies. I worked closely with service owners to gather and analyze technical requirements, crafting customized automation scripts, such as HP Vugen Scripts, which significantly boosted our service monitoring capabilities.Key Responsibilities:• Led multifaceted roles to develop and implement comprehensive IT solutions.• Engaged with service owners to analyze technical needs and develop customized automation scripts for improved monitoring.• Collaborated with an international team, overcoming technical challenges and aligning on project objectives to ensure cohesive solution development.• Provided essential operational support for cloud-based monitoring solutions, playing a key role in the "Round-the-Sun" monitoring team to maintain high service standards.

My role as a System Engineer at GMP Recruitment included key responsibilities as a Programmer and End-User Manager, where I focused on automating service monitoring processes. I developed scripts specifically designed to enhance monitoring capabilities and worked closely with various stakeholders to customize these solutions to meet their specific needs. Through comprehensive data analysis, I identified and addressed root causes of issues within the monitoring systems. Additionally, I managed the operational support for a data centre, overseeing monitoring systems for over 500 servers.Key Responsibilities:• Developed and implemented custom scripts for automated service monitoring.• Collaborated with stakeholders to tailor monitoring solutions.• Analyzed data to diagnose and fix issues within the monitoring systems.• Managed operational support for a data center with over 500 servers.

As a Programmer at Neutrino Pte Ltd, I was responsible for the development of web applications and systems, ensuring they were continually supported and regularly updated. I spearheaded the design and development of a Portfolio Management system, focusing on creating scalable solutions that aligned with business objectives and significantly improved the user experience.Key Responsibilities:• Responsible for the full lifecycle development of web applications and systems.• Led the design and implementation of a Portfolio Management system to enhance scalability and user experience.