Malcolm Pascoe Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Led change workstream for migration to Salesforce CRM and implementation of a new service model for the sales function.• Developed change impact assessment and training needs analysis for customer and commercial workstream during transition to new systems and processes• Produced detailed position impact tables and change personas defining current and future role requirements to support stakeholder engagement with impacted groups• Development of communications and training collateral, Sharepoint sites and online support content

Melbourne, Victoria, Australia

Providing change management to support Divisional leaders during transition to a new organisational structure:• Developed detailed change impact analysis of proposed organisational restructure on positions, teams, and functions• Produced employee journey maps and detailed change personas to support stakeholder engagement with impacted groups

Melbourne, Victoria, Australia

Developed change management, communications, and training strategies and plans for business transformation and digital projects:• Led the change management of new business acquisition ensuring a smooth transition of people, systems, and processes within a tight timeframe• Developed comprehensive change impact analysis, training needs analysis, communications and training plans, and stakeholder materials for implementation of Cisco Contact Centre, iManage Work 10, and MS Teams • Development and delivered training and support materials for implementation of Information and Data Governance policy resulting in employee acceptance of new role responsibilities• Designed frameworks and templates for Program Management Office and Change teams to standardise change management processes

Melbourne, Victoria, Australia

Developed Agile-aligned change strategy for a cloud-based call centre system implementation, boosting change readiness across impacted groups.• Produced change impact analysis, stakeholder matrix, communications and training plans, and stakeholder engagement materials• Achieved high levels of ADKAR change readiness across impacted groups

Melbourne, Australia

Developed change management, communications, and training strategies and plans for prioritised IT and business transformation projects:• Produced change management strategies, plans, impact assessments, stakeholder analysis, communication, and learning support materials for implementation of Salesforce CRM, MonitorPro, MS Teams • Drove adoption of self-service for IT Service Desk and End User Compute processes for Digital Workplace project • Implemented AERO behavioural safety program resulting in a significant cultural shift towards safety consciousness at energy generation sites• Developed tools and templates to support change management within an Agile delivery approach

Melbourne, Australia

Developed change management strategies and plans for business transformation and technology projects within client organisations:• Development of organisational change management strategy and roadmap to support business case for $20m+ customer experience transformation program at City of Port Phillip • Strategic review of change management practices for RMIT University identifying gaps in their management of project risks• Guided the transition of 10,000 users from Lotus Notes to Office 365 at The Salvation Army• Developed communication and engagement plans for system upgrades impacting 35,000 students at La Trobe University• Developed change management strategy and plan for implementation of TechnologyOne ERP system at Mercy Health

Melbourne, Australia

Managed the local learning and development function while also implementing global organisational development initiatives• Collaborated closely with senior leadership to align global organisational development strategies with local business goals, resulting in improved buy-in and support for initiatives• Designed and delivered leadership development, sales training, and team effectiveness programs that positively impacted organisational performance and employee engagement• Identified training needs, produced annual training plan and budget, assessed effectiveness of external training programs• Introduced an e-learning platform to deliver on-demand training, reducing training costs and improving accessibility for geographically dispersed teams• Acted as subject matter expert for Successfactors HRIS implementation

Melbourne, Australia

Contracted to Victorian state government organisations on various human resources and organisational development initiatives:• Developed and implemented leadership development programs and succession planning methods at VicRoads and City West Water• Developed and delivered a career education and outplacement program for 250 staff impacted by organisational restructure at VicRoads• Conducted a capability audit of 200 technical staff at City West Water and successfully quantified the effectiveness of learning programs• Developed target operating model and organisational structures during Machinery of Government changes at Department of Primary Industries and Department of Sustainability and Environment

Melbourne, Australia

• Managed national learning and development function to improve workforce capability and drive employee engagement for staff of over 1,000 people.• Developed and introduced a competency-based framework that facilitated identification of skill gaps and targeted training initiatives• Developed national learning and development strategy, plan, and budget