Malcolm Prince Email & Phone Number

Amsterdam, Nh, Nl

South Holland, Netherlands

• Collaborated on email marketing campaigns by improving newsletters content and translations for the French market• Created visual content using Canva, Adobe Photoshop, including category banners, animated slideshows, icons, images etc. • Conducted keywords research to identify new content opportunities and optimize existing content• UX copywriting• Adjusted the newsletter subscription form design for improved subscription rates • Improved CTA's to increase open and click-through rates.• Grouped and promoted product bundles for effective cross-selling• Implemented Google's People Also Ask (PAA) feature in content strategy to boost visibility and capture higher search rankings.

Amsterdam Area

• Collaboration with SEO and Online Marketing stakeholders • Creation of pages via internal CMS (Content Management System) • html/css/jQuery bugs fixes • Jira ticketing and websites improvements• Various content creations and webmastering tasks

Amsterdam, North Holland, Netherlands

• Product Management support, Jira ticketing and backlog management• Scrum and Kanban methodologies• Developed landing pages for online campaigns• Collaborated with SEO and Online Marketing stakeholders to optimize website performance.• Created and managed web pages using an internal CMS (Content Management System).• Migrated content to Sanity headless CMS.• Fixed html/ css/ jQuery bugs to ensure smooth user experience, merged requests via Git• Conducted quality assurance (QA) for websites: focusing on page loading speed, implemented website improvements, content corrections, accessibility, links checking.

Aix-En-Provence, Provence-Alpes-Côte D'Azur, France

• User research, wireframing with Figma, prototyping with Adobe XD• Websites optimizations, implementation of tracking codes• Briefings with stakeholders and management of e-commerce projects• UI design: Adobe Photoshop, Adobe Illustrator, Adobe Premiere (animated banners, logos, icons)• CMS development (Wordpress WooCommerce, Prestashop) with html, css, jquery, PHP• Basic motion design and video editing with Adobe Premiere• Learning of iPad Procreate

Vancouver, British Columbia, Canada

I was in charge of 3 web projects during the start of Covid19 pandemic and had to : • analyze websites performances, create reports to define improvements: enhance user experience, optimize page speed, and coordinate design and on-page SEO with other stakeholders• redesign the contact user flow and increase leads via the contact form• code with HTML / CSS• create and deploy WordPress installation• create wireframes, prototypes, graphics, banners, graphics for social channels• edit posts, create pages, and maintain Wordpress WooCommerce websites• html / css / js code• development phase on a test server• Proactively respond to any ticket inquiry• brief and debrief with Teams during weekly meetings

Germany

This was a rich e-commerce experience which allowed me to develop some extensive client support for our customer-centric strategies, in a fast-paced environment. I was in charge of multiple tasks which were all related to the user's journey:• Creation and translation of user-centric content in French (FR / BE / CH markets) and in English• Customer data processing en liaison with Salesforce, improvement of NPS score• Collaboration to enhance Customer Service KPI’s, internal processes, customer service workflows• Client understanding and customer support• Teamwork with Digital Marketing and Print to adapt wordings, content, visuals and more.• Communication through marketplaces and review sites• Jira Ticketing, creation of promo codes, e-mailing via CRM• Client understanding and customer support

France

Esculape Medias is a Digital Health Communication Agency. I was in charge of multiple tasks as well as solving technical problems ( cross device compatibility , adjusting layouts, and so on ).To ensure deadline were met, liaising with clients at each stage of the process and follow-up communication for each projects was a daily priority. I was involved in all Team meetings regarding internal processes improvements. Some of my tasks included the following:• Briefings and presentations with clients to analyze client's needs• Wireframing, prototyping• Branding, Photoshop grid templating with mobile-first approach and responsive web design• Local on-page SEO and Front-end integration with html / css / php development• Google Analytics data extraction and analysis with other stakeholders (pages/sessions, bounce rate, traffic sources)• UX improvements and layouts adjustments, fixing display on various devices• Vector icons, logo design, photo editing, creation of Facebook, YouTube, Google MyBusiness graphics• Brochures, flyers, business cards design for print with Adobe inDesign• Liaising with clients at each stage of the process and follow-up communication for each project• Team meetings to improve internal processes.

France

During my contract with Remise en Jeux, a charity re-manufacturing second-hand toys, games, plush-toys, and organizing activities in favor of children and kids, I was involved in a more human-side enterprise, even with the necessary economic and budget goals needed to function . I highly developed my Teamwork and Communication skills during this experience. I was in charge of different tasks, which included :- Creation of the website ( Wordpress CMS )- Team coaching on updating the website- Design of graphic elements, promotional posters and leaflets- Facebook page administration.- Running of eBay sales- Warehouse stocks management with Excel- Front-desk assistance : communication with clients via phone and email- Open-air yard sales and contacts with customers

Aix-En-Provence Area, France

Project management: clients briefings, technical specifications, follow-up and client management and training.Wireframing, creation of mock-ups and PSD integration with html5 / css3 / JavaScript / jQuery .CMS: Wordpress (WooComerce), Magento, Prestashop, Drupal development.Print: Creation of logos, flyers, brochures, business cards.Branding, website redesigns, creation of vector logos

Gémenos, Provence-Alpes-Côte D'Azur, France

CMS: maintenance and web developement for Magento 1.6 to Magento 1.9. Daily catalog updates from Sage database. Custom Web Design and UX / UI Design with Photoshop, Illustrator. Theme design and integration from PSD to HTML / CSS / jQuery every month. Newsletters designs, CSV catalog feeds exported daily and updated on various shopping sites. Natural on-page SEO and backlinks. Hotline and customer help with orders and shipping information, etc.

Aubagne, Provence-Alpes-Côte D'Azur, France

As a Webmaster and Graphic Designer, I was in charge of many various web-mastering and web-design tasks, whether in design or development. These tasks included :- Creation of Photoshop theme templates designs for Magento, PSD to HTML / CSS / Javscript development- Installation of the ATOS/SIPS payment gateway- Monthly newsletters designs and promo coupons send-outs to list of subscribers via cron task, in compliance with the Marketing and Sales Teams to promote sales operations in 9 offline retail shops- Front-end and PHP development (Zend library)- Database maintenance and debugging- Daily automated generation and export of CSV and XML Catalog feeds data with diffusion to the marketplaces and price-comparison sites such as Amazon, idealo.fr, i-comparateur.com- Natural on-page SEO (Search Engine Optimization) and building of quality back-links- Monthly Google Analytics reports and debriefings- Graphic design of leaflets, and customer loyalty cards- Advertisement and graphic design for promotional messages on the FaceBook page- Design and print of flyers and customers loyalty cards for print.

Région De Montpellier, France

Graphic design, commercial brochure, HTML and CSS development, creation of Flash animations, translation of websites into English (PoEdit).

Bachelor’S Degree At Université De Provence, Front-End Development And Graphic Design, Diploma Obtained

Activities and Societies: Was given the role of Project Manager in a class project of 4 students. On the side, I also volunteered to help.

German Studies

From january 2018 to march 2018 : training course to be able to match a B.1 level in German ( vocabulary, grammar ).

( No Diploma Or Certification, As This Is A Private School ), German Studies

From november to december 2017 : german class to reinforce my A.2 level and be able to start level B.1.1.

Higher National Certificate, Marketing And Communication, Diploma Obtained

Activities and Societies: Winner of the "Wel'Com" contest (among 9 other participating groups) by a jury of Communcation and Marketing.

Professional Bachelor'S Degree, Front-End Development And Web Design, Passed

Activities and Societies: - Project management - Online marketing - Front-end development - E-commerce - UX UI and Graphic Design - PHP.