Malcolm Willis Email & Phone Number

Washington D.C. Metro Area

Administer exceptional customer service by using a consultative approach in assisting and supporting clients as we navigate the home buying and selling process, performing extensive needs analysis in order to develop an appropriate pricing/buying strategy. Deliver outstanding client support by handling all aspects of the negotiation process including receiving, evaluating and negotiating contracts (offers/counter-offers) and overseeing all pre/post-settlement arrangements.▪ Prospect for and pre-qualify buyers and sellers of residential estate.▪ Perform regular market research and analysis to determine trends, pricing and marketing strategies and solutions.▪ Coordinate vital services with vendors to assure smooth and efficient operations.▪ Manage expectations of clients and other parties of the real estate transaction by understanding personality profiles, promoting big-picture thinking, and maintaining a solutions-oriented mindset and actions.▪ Present offers to sellers highlighting and summarizing the pros and cons of each offer and determining an estimate of proceeds.

Scheduled and oversaw voluntary audit engagements with a CPA firm, integrating regular partner-level communication to ensure optimal audit success. Identified and improved a number of critical church support services and relationships with vendors through enhanced communication. Promptly resolved and managed personnel conflicts and troubleshooting of program and ministry challenges. Established and ensured strict compliance with all applicable operational and financial policies/procedures.• Promoted to positions of increasing authority and responsibility due to exemplary performance and outstanding management abilities.• Served as the operations and financial officer for a 1.5K+ member church with 50+ ministries, strategically planning the execution of the overall ministry objectives and goals in collaboration with 10-11 other leaders.• Coordinated efforts to purchase an additional facility for the church including negotiating price and terms while leading conversations with all parties involved (banks, attorneys, real estate professionals, engineers, etc.).• Analyzed and interpreted complex financial data and trends for decisions concerning programming and human and capital resource needs, ensuring the timely and accurate reporting of key financial results and budgets.• Served as a trustee tasked with reviewing and approving all major capital projects and contracts for the church to drive continued organizational growth.• Provided outstanding leadership, direction and accountability to 5-8 operations and finance staff members. • Initiated and led the implementation team for a web-based communication platform in addition to handling crucial IT, LAN, and communication service decisions and approving the implementation of new services.

Designed creative lesson plans for teaching youth Bible studies and oversaw the operation of local youth events and a youth summer camp facilitated by the ministry. Developed and implemented innovative youth programming to enhance youth engagement with the church. • Oversaw and directed 50+ volunteer and paid staff youth workers serving 300+ children/youth and young adults while monitoring for top performance.• Managed and set appropriate financial targets for the ministry’s budget and financial results while also developing strategic programming goals for the ministry ensuring alignment with the overall church vision and mission.• Coordinated and conducted an annual youth conference attracting 300+ children, youth and youth workers guaranteeing all activities ran smoothly and efficiently.

Administered all facets of payroll, accounts payable and receivables and employee benefits plans to ensure proper accounting functions. Functioned as the on-site LAN Administrator assistant providing comprehensive support when necessary to guarantee maximized productivity.• Performed a variety of crucial financial accounting and analysis tasks including handling the monthly closing process and maintaining detailed accounting records assuring completeness and accuracy. • Assisted external auditors with preparing schedules/supporting documentation and variance analysis explanations in order to identify areas for improvement. • Prepared and filed all appropriate state and federal tax filings including related verbal and written correspondence to ensure improved regulatory compliance.• Improved the results reporting process by creating new, simplified existing reports used for key decision making.

Built and maintained strong relationships with key contractors/vendors, evaluating and securing appropriate bids for projects and services and inspecting the work and invoices to ensure adherence to quality standards. Employed strong technology skills to administer day-to-day desktop support, network troubleshooting and workstation installations.• Managed, maintained and communicated a master calendar of events involving support services, scheduling and building usage and rental facilitation. • Directed 3-6 custodial staff and evening receptionists, creating and monitoring detailed schedules and duties to assure smooth and efficient operations. • Spearheaded day-to-day facility operations including preparing and ensuring the regular maintenance of equipment and systems to decrease downtime.