Malcom Milligan Email & Phone Number

Bedford, England, United Kingdom

Role Summary: As a Claim Settlement Advisor, my main responsibility is to ensure accurate, efficient, and compliant processing of policyholders' claims. The objective is to swiftly settle claims while providing exceptional support during challenging times.Key Responsibilities:Claim Processing:Review and validate incoming claims.Collect relevant evidence and documentation.Verify completeness of submitted forms.Policy Coverage Assessment:Analyze policy terms to determine coverage.Assess claim eligibility considering exclusions and deductibles.Communication and Customer Service:Update and guide stakeholders throughout the process.Provide clear explanations and empathetic support.Address inquiries and concerns promptly.Investigation and Evaluation:Collaborate with experts for thorough assessment.Prevent fraud and ensure compliance.Documentation and Record Keeping:Maintain organized records of interactions.Update electronic systems with accurate data.Negotiation and Settlement:Determine fair settlements based on policy terms.Coordinate payments and reimbursements.Regulatory Compliance:Stay current on insurance regulations.Maintain confidentiality and ethical standards.Continuous Improvement:Identify process enhancement opportunities.Provide feedback for improved workflows.This role demands strong analytical skills, empathy, and communication abilities. A deep understanding of insurance policies and regulations is essential. The Claim Settlement Advisor's role is pivotal in upholding policyholder trust and the company's reputation.

Building trusting relationships with Customers on every call Adapting my approach to meet our customer needs always actively listening to identify any customer knowledge gaps Convey information in an effective way increases understanding Use a variety of IT systems to deals with customers queries Carry out a range of customer service actives ensuring that the work is completed and adheres to the processes, procedures, standards and relevant external regulations Ensuring accurate information is given to the customers

-Used Microsoft Word and other software tools to create documents and other communications. -Actively listened to caller' requests, confirming full understanding before addressing concerns. -Undertake case interviews and perform an initial public health risk assessment of COVID-19 cases -Providing advice to COVID-19 cases and contacts as directed by protocols/procedures/guidance including details about isolation period and what to do if contacts have or develop symptoms of COVID-19. -Utilize judgment and knowledge to advise or redirect a caller to support services. -Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act

-Respond to all customer's inquiries professionally. -Follow up clients calls where necessary -Document all call information according to standard operating procedures Process forms, and application -Research, identify, and resolve customer complaints using applicable software Provide product and service information to customers -Complete call logs and reports-Identify and escalate issues to supervisors Answer incoming calls and respond to customer’s emails

St. Neots, England, United Kingdom

Moving and sorting goods and materials. Picking, inspecting and packing products. Labeling and boxing products prior to shipping. Helping to complete shipments, process and load orders.Reporting any maintenance or repair requirements on assigned machines.

Caxton Gibbets, Cambridgeshire

Took orders, prepared meals and collected payments. Provided excellent customer service by greeting customers and meeting References quality expectations. Kept food preparation area, equipment and utensils clean and sanitary. Worked front counter, drive-thru and other areas. Collaborated with team members to complete customer's orders. Became familiar with products to answer questions and make suggestions. Prepared products following restaurant, health, and safety standards and procedures. Worked well with teammates and accepted coaching from management team.

Education record

Education record