Maria Alejandra Adan Molina Email and Phone Number
Hey there! I'm Male 👋🏻I have over 7 years of experience in customer-facing roles, building strong client relationships and ensuring their satisfaction. My background spans various industries, including hospitality and startups, where I've honed my skills in account management, problem resolution, and client onboarding.A few things I have accomplished:• Successfully managed inbound leads, conducted follow-up processes, and negotiated contracts, which resulting in an increase in upselling opportunities.• Facilitated seamless onboarding for new clients at WeWork, resulting in an increase in customer satisfaction scores.• Helped to enhance customer engagement and retention, leading to a decrease in churn rate as a Customer Success Executive.• Managed client communications, ensuring a seamless, high-quality service experience.I am passionate about customer success and thrive in roles where I can impact client satisfaction and business growth. I am excited about opportunities that allow me to leverage my skills in account management, problem resolution, and client engagement.Let's connect! 💌
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Sap Success Factors Consultant TraineeIfxcloudArgentina
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Customer Success Associate | Account ManagerWework Dec 2023 - PresentArgentina• Cultivate and maintain strong relationships with existing and new clients, ensuring their needs and goals are understood and met effectively.• Identify opportunities for upselling additional services to existing clients, collaborating with the sales team to drive growth.• Facilitate seamless onboarding for new clients, increasing customer satisfaction.• Gather feedback from clients to drive improvements in services and platform.• Manage inbound leads, conduct follow-up processes, proposal development, contract negotiation, subscription renewal, and client meetings. -
Client Relations Specialist | Front Desk AssociateWework Jan 2023 - Nov 2023Argentina• Provided personalized support to clients, ensuring their inquiries are addressed promptly and effectively.• Collaborated with the sales team to develop proposals, negotiate contracts, and renew subscriptions.• Managed the communication between contractors and client firms, ensuring satisfaction.• Facilitated smooth onboarding processes for new clients, ensuring a positive initial experience.• Handled client issues and disputes creatively and professionally, maintaining high levels of satisfaction.
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HostessFour Seasons Hotels And Resorts May 2022 - Aug 2022Buenos Aires Province, Argentina• Conducted daily cash reconciliation, maintaining accurate financial records and reporting discrepancies as necessary.• Assisted in administrative tasks, including compiling client feedback to optimize service standards and improve guest satisfaction.• Provided leadership support by identifying opportunities for service improvement and team development.• Collaborated with cross-functional teams by communicating service updates and client preferences to personalize service delivery.• Demonstrated problem-solving skills in resolving guest concerns, maintaining a positive atmosphere.• Maintained strong relationships with high-profile clientele. -
HostessPalacio Duhau Park Hyatt Buenos Aires Mar 2020 - Sep 2021Argentina• Guided the team by staying informed and communicating service updates and client preferences to personalize service delivery.• Managed reservations and client communications in person, over the phone, and via email, ensuring a seamless and high-quality service experience.• Conducted daily cash reconciliation, maintaining accurate financial records and reporting discrepancies as necessary.• Assisted in administrative tasks, including compiling client feedback to optimize service standards and improve guest satisfaction.• Played a key role in maintaining the hotel's reputation for excellence through effective team coordination and proactive service management.• Demonstrated agility and problem-solving skills in resolving guest issues promptly and effectively.• Maintained strong relationships with high-profile clientele, contributing to the hotel's prestigious reputation. -
Head WaitressPalacio Duhau Park Hyatt Buenos Aires Mar 2018 - Mar 2020Argentina• Provided personalized service in a luxury environment, meeting high-quality standards consistently.• Managed multiple client needs simultaneously, coordinating communication with other teams for efficient service for 200 guests per shift daily.• Served celebrities at private events, maintaining luxurious customer service standards.• Utilized creative problem-solving techniques to address client concerns and maintain satisfaction.
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HostessLos Mayas Mexican Grill Jul 2017 - Jan 2018Deridder, Louisiana, United States Of America• Managed daily financial transactions, ensuring accurate cash handling and completing end-of-day financial reconciliation.• Coordinated reservations via email and telephone, to avoid overbooking and mantaining guest satisfaction.• Resolved customer issues promptly and professionally, maintaining a positive service experience.• Provided supervision and support to the team, ensuring efficient service and adherence to quality standards.• Assisted with administrative tasks, contributing to the smooth operation of the establishment.
Frequently Asked Questions about Maria Alejandra Adan Molina
What company does Maria Alejandra Adan Molina work for?
Maria Alejandra Adan Molina works for Ifxcloud
What is Maria Alejandra Adan Molina's role at the current company?
Maria Alejandra Adan Molina's current role is SAP Success Factors Consultant Trainee.
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