Malek A. Email & Phone Number

United States

Atlanta Metropolitan Area

• Champion a team of 40+ associates while aligning with corporate and account goals; this entails creating and implementing strategies for improving operational efficiency and accuracy.• Responsible for enhancing operational efficiency while reducing labor expenses by developing and optimizing standard practices.• Accountable for enforcing regulatory and company policy compliance in order to improve workplace and employee safety and readiness.• Impart comprehensive review of ongoing operations, and develop initiatives for continuous process improvement

Atlanta Metropolitan Area

• Spearheaded a team of employees by providing training and oversight, thereby ensuring optimal process operations.• Introduced procedures and coordinated with Senior Vice Presidents to generate initiatives that helped increase productivity.• Originated and developed policies, programs, and procedures for efficient operation of transportation systems and terminal operations.• Functioned as first point of contact for operational information, including store delivery service issues, backhaul information, driver scheduling and availability, and driver concerns.• Evaluated revenue and performance record reports to assess productivity, and also recommended respective changes. • Orchestrated continuous analysis of vehicle and driver schedules, resulting in increased efficiency and lowered costs.

Atlanta, Georgia

• Assessed suppliers by evaluating quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.• Ascertained safety and regulatory compliance by advocating all company best practices, policies, procedures, and goals.• Tasked with identifying and preparing lists of available drivers for the schedule of deliveries, focusing on available hours, DOT regulations and compliance, and customer needs.• Carried out the review of work forecasts to determine the staffing needed to achieve and surpass corporate standards, in addition to maintaining meticulous employee records to accurately track attendance and productivity.• Charged with analyzing project and vendor data, as well as compiling information into presentations for internal purposes.

Atlanta, Georgia, United States

• Supports business center on daily communication with delivery partner related to consumer deliveries, order reconciliation and system issues• Interacts with internal teams, vendors and outsourced contact center leadership• Supports development of contact center associates by identifying training opportunities, process gaps and performing basic audits• Reviews open follow up tickets and monitors weekly/daily trends with reporting• Educates operations and vendor teams on best practices, company policies and customer service excellence standards.• Supports operational projects, new account launches and operations manager in the implementation of new policies, procedures and standards for outsourced contact center and documents new processes• Supports training and quality initiatives• Creates training material and launches process improvement initiatives• Supports return reduction initiatives• Produces and audits regular and ad hoc reporting• Handles escalations form consumers, Samsung dealers and internal teams• Manages system login creation as needed• Launches urgent process changes with outsourced contact center• Additional duties and responsibilities as assigned

Tripoli, Libya

• Assumed responsibility for continuously identifying and leading process improvement initiatives that increased efficiency, in addition to setting and maintaining high productivity standards.• Fostered and retained professional relationships with vendors and customers using outstanding communication abilities and interpersonal skills that ensured visibility and mutual understanding.• Facilitated marketing executives by organizing various projects, conducting market research, and analyzing consumer rating reports and questionnaires.• Conceptualized and delivered promotional presentations using spreadsheets, databases, and inventories with statistical, financial, and non-financial information.• Composed engaging content on the company website and its social media accounts, resulting in the augmentation of the company's market presence.

Superior, Wi

Taking notes of lectures and activitiesSharing notes with the Student Disability Service at the University of Wisconsin-Superior

Superior, Wi

Giving campus tours and welcoming incoming students and their families/friends Participating in different campus events Creating a fun experience for the students and their families

Superior, Wi

• Surpassed store and corporate goals while maintaining high customer satisfaction KPIs.• Executed onsite product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.• Launched and assessed strategies for retaining customers and maximizing account servicing opportunities that promoted revenue consistency.• Collaborated alongside retail representatives to augment sales by enhancing product presentations and advertising collateral.• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.

Superior, Wi

Bachelor'S Degree, Finance And Financial Management Services

Activities and Societies: School of Business and Economics; Event Planning Committee, Buss Business Team, UWS Soccer Club, Amnesty.

Foundation Degree, English Language And Literature, General