Malek Kallel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

*Requirement Gathering Initiatives:Led comprehensive requirement gathering efforts, conducting over 50 interviews and workshops with stakeholders. Utilized document analysis and data analytics (SQL Developer and advanced Excel formulas) to capture critical business and system requirements.*Cross-Functional Collaboration:Collaborated closely with cross-functional teams, including subject matter experts (SMEs) and business units, to brainstorm and co-create innovative solutions. Drafted detailed technical specifications, user stories, and test cases, ensuring seamless development and quality assurance processes.*Client Conversion Success:Played a key role in the conversion and onboarding of new clients to the company’s in-house banking solution. Worked hand-in-hand with the project manager to streamline transition activities, mitigate risks, and ensure smooth client adoption.*Process Optimization through Bug Resolution:Spearheaded a proactive bug-fix initiative that significantly improved system functionality, reducing bug-related issues by 75% within 9 months.*Client Training and Satisfaction:Designed and delivered comprehensive training programs for clients transitioning to new software and processes. Achieved a remarkable 95% satisfaction rate, facilitating smooth adoption and minimizing disruption.*Documentation and Knowledge Management:Updated, maintained, and enhanced process documents, user guides, and technical manuals. Ensured all documentation was precise, user-friendly, and easily accessible for both internal teams and end-users, promoting operational efficiency and knowledge transfer.

Toronto, Ontario, Canada

*Comprehensive Business Unit Support: Provided full support for 5 business units in both development and production phases.*Test Strategy and Execution Leadership: Created and implemented detailed +100 test cases and scenarios, achieving a 95% reduction in post-deployment issues through rigorous testing.*Mock and Dry Run Expertise: Participated in mock and dry runs to validate system performance and user readiness, and provided post-implementation status reports to stakeholders.*Collaboration with L&D: Worked with the Learning and Development team to ensure business procedures and staff training were aligned with system functionalities.

Toronto, Ontario, Canada

*Technical implementation support: Provided expert technical support to GS1 Canada subscribers in English and French, handling and resolving over 30 issues daily contributing to a 25% improvement in operational efficiency and ensured seamless data flow.*User acceptance testing (UAT): Validated system readiness and accuracy for the cannabis and medical supply chains. Ensured all modifications met business requirements and user expectations before going live.*Customer-centric solutions: Worked closely with subscribers to address their technical needs, guided them through implementation processes, conducted demos for internal and external clients, and ensured smooth system integrations.

Toronto, Ontario, Canada

*Implemented a core banking system for digital channels, collaborating with stakeholders and conducting UAT to deliver features on schedule, improving service availability by 30%.*Ensured seamless production and delivery of the bank’s regular and irregular outputs, ranging from thousands to hundreds of thousands, even during complex migrations and deployments.*Identified and troubleshot defects, initiating change requests to address issues such as delinquency letter outputs, ensuring timely and effective resolutions.*Assisted in testing deposits, mortgages, and banking outputs across multiple environments during the “Alouette” migration project, ensuring accuracy and functionality.*Performed tracking, analysis, and reconciliation of daily reports received by business and IT teams, maintaining accurate control and monitoring of output flow.*Coordinated with internal and external vendors to ensure the seamless flow of hundreds of thousands of letters and statements, optimizing communication channels and operational efficiency.

Région De Toronto, Canada

*Worked on the data cleansing part for multiple projects such as compliance and data migration, to ensure the migration of Investment Loans products from AS400 to T24.*Processed several requests from all teams (loans, mortgages, deposits and dealer side) within strict SLAs. *Trained Coworkers on different queues and software used in the institution.*Submitted recommendations to improve work processes to the supervisor (FAQ initiative).*Tested “Welcome Letters” for new or renewed RSP loans prior to the season.*Participated in a compliance project where I acquired knowledge about the MFDA and IIROC.

Immeuble Matrix – Rue Du Lac Constance

• Owned 3 investment opportunities that were approved by the board of directors in the first year.• Set initial and final investment notes and process due diligences vis à vis entrepreneurs.• Tracked and monitored the TAEF Investment Pipeline (appx 40 deals, finished, WIP or potential) • Conducted SWOT analysis and market/industry researches and provided meaningful information about the current or potential investments.

3 Av De La Lire Les Jardins Du Lac 2 Les Berges Du Lac, Tunis, Tunis, 1053 Tunis

Completed daily workload within strict timeframes and accuracy complying with internal and external requirements.Processed several financial and non-financial transactions and maintained client filesValidated mutual funds reports by verifying KPIs like NAI and CIV.Researched and answered inquiries from Customer Service or other departments regarding products and processing issues.

Business Analysis Certificate, Business Analysis, 4

I took three courses: Foundations of BA, Leadership in BA and BA tools and techniques for a total of 110 hours.

Post Graduate Certificate, Financial Planning And Strategic Management

Bachelor Of Business Administration (B.B.A.), Finance & Marketing