Malek Audi Email & Phone Number

Saudi Arabia

Memphis, Tn, Us

• Execute the strategy, management, and digital transformation of the $1B+ FedEx B2C and B2B returns portfolio, driving value to merchants' e-commerce and commercial business needs while enhancing security, reducing fraud, and prioritizing the customer experience.• Built and launched FedEx's leading global online platform for management of e-commerce returns, currently enabling millions of transactions per month for domestic and international brands.• Introduced market-leading e-commerce and healthcare solutions including no-box & no-label drop-offs, consolidated returns, and product recall management for partners including Apple, Walmart, Abbott, and others.• Led the market development of seamless mobile and QR code-powered customer experiences, while securing strategic partnerships across a network of 10,000+ retail access points.• Direct and manage a group of product and portfolio managers, strategy principals, product marketing managers, and go-to-market professionals who each lead cross-functional projects focused on portfolio strategy, digital strategy, product management, and commercialization efforts.

Memphis, Tn, Us

• People manager whose team led product marketing and strategy initiatives for FedEx’s retail services, driving 10% YOY revenue growth across a network of FedEx and partner retail stores.• Launched self-service shipping technology in 1,000+ locations, improving customer experiences while reducing FedEx logistics operational costs.• Directed a cross-functional team of product and program managers to develop products and execute go-to-market strategies for innovative packaging and shipping solutions.• Conducted customer journey mapping and UX research, identifying customer pain points and improving digital experiences, contributing to market share gains.

Memphis, Tn, Us

• Developed and launched retail "pop-up" stores in key markets, driving a 10%+ increase in customer satisfaction and revenue growth through new product innovations.• Partnered and launched a freight shipping service for bulky items (furniture, antiques, etc.) by leveraging outside partners to enable the offering.• Built strategic partnerships with major global brands driving 20%+ YOY growth in shipping volumes through innovative first-mile and last-mile delivery solutions, such as delivery lockers.

Memphis, Tn, Us

• Led the development and commercialization of new packaging solutions, generating $18M+ in annual revenue through specialized products for fragile and high-value goods.• Collaborated with the FedEx Innovation Hub to identify customer needs and market opportunities, driving product innovation and go-to-market strategies.• Conducted Voice of the Customer (VOC) research to drive product design, pricing, and marketing strategies, resulting in enhanced customer satisfaction and increased adoption.

Memphis, Tn, Us

• Led business development efforts in driving territory growth, achieving a $5M increase in revenue through strategic pricing and new customer acquisition.• Developed and executed strategic sales initiatives that increased domestic and international shipping volume for key accounts.• Launched and managed a sales mentorship program, helping develop junior sales professionals and improve departmental performance.

Mclean, Va, Us

• Analyzed credit and financial reports to determine loan approvals, contributing to 26% YOY revenue growth in the sales territory.• Managed the full loan lifecycle, from application to funding, ensuring seamless service to automotive dealerships.• Built and maintained finance relationships with dealership partners, driving a 2x increase in new loan originations.