Malek Fattah work email
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Malek Fattah personal email
Over 8 years of experience in customer service. Off-shoring to USA and UK, have shaped my English to be native-like. 4 of said years are in management roles where I recruited/hired/trained/maintained a team averaging 20 people.Adding to that another 2+ years of being a Virtual Assistant. I've acquired a very versatile and diverse set of skills as a Digital Nomad. I'm currently the founder of a team of pre-vetted VA's. I've personally verified each person’s skills and attitude, to maximize our efficiency & commitment. We provide all kinds of services. Ranging from General VA, Graphic design, Digital Marketing, Social Media Moderation, Content writing, Web development, etc. You name it, we get it done. Don't let the term "team" change the way you look at how you hire a VA through me, you'll still have the benefits of a single VA working for you, as you will have a dedicated person for your project, with these added benefits: - No need to worry about recruiting new people if this person didn't turn out to be a fit (I'll replace them for you)- No need to worry about micromanaging the person’s time and effort (I'll do it on your behalf). - No need to worry about finding new people if you decide to expand and hire more (I'll find them for you) All in all, I'm confident we will be able to provide you with the best experience in any task. want to know more? Hit me up for a chat here, or reach out on malek@leagueofva.comMy Podcast "The Outsourcing Capsule" is now available on https://anchor.fm/malekfattah & Soon on other platforms. With daily episodes that are 10 minutes or less!
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FounderEgytalentEgypt
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Founder & CeoLeague Of Virtual Assistants Aug 2018 - PresentOnline -
Virtual AssistantFreelance Feb 2018 - PresentRemote
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Virtual AssistantOptions Outsourcing Dec 2018 - May 2020Hurghada 1, Red Sea Governorate, EgyptHandling all office related organization.Video editing.Podcast editing. Email handling. Appointments & Travel arrangements. Client follow ups.Call handling.
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Operations SupervisorRaya Contact Center Jan 2018 - Dec 2018Hurghada 1, Red Sea Governorate, Egypt -
Emea - Senior Technical & Software ConsultantTeleperformance Jan 2017 - Dec 2017Dubai, United Arab Emirates• follow up with customers about extended requests.• maintaining and repairing customer relationship to the product.• Handling escalations and manager requests from customers.• Handling calls from Arabic speaking customers all over the GCC , Egypt , Jordan and Lebanon. • Handling calls from English speaking customers from all over the GCC and UK.• Dealing with customers who are facing technical issues such as software, hardware issues.• Handling calls about different operating systems or any of the company products • Selling protection plans and services to add better value to the customer's products • Guiding the customer through out the call or through a remote access to their computer for better resolution and better customer experience.• Helping the customers updating their devices to new operating system.• Supporting the customers to restore their account if they have lost them or forgotten them. • Escalating the issue to different department considering the scope of support. •Referring Customers to the right channels authorized by the company in their region in case of hardware repair. -
Technical SupportTeleperformance Feb 2016 - Jan 2017Dubai• Handling calls from Arabic speaking customers all over the GCC , Egypt , Jordan and Lebanon. • Handling calls from English speaking customers from all over the GCC and Uk.• Dealing with customers who are facing technical issues such as software, hardware issues.• Handling calls about different operating systems or any of the company products • Selling protection plans and services to add better value to the customer's products • Guiding the customer through out the call or through a remote access to their computer for better resolution and better customer experience.• Helping the customers updating their devices to new operating system.• Supporting the customers to restore their account if they have lost them or forgotten them. • Escalating the issue to different department considering the scope of support. •Referring Customers to the right channels authorized by the company in their region in case of hardware repair.
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Telesales ManagerNational Travel Associates L.L.C. Feb 2015 - Feb 2016Cairo, EgyptResponsible for Off-shoring USA Account.B2B Cold calling & customer relations followup -
Performance ManagerVodafone International Services Jul 2013 - Feb 2015Cairo Governorate, Egypt• Handling a team of customer service representatives • Monitoring live and recorded calls to meet the quality standards and the customer satisfaction goals • Reporting to the Operation management the KPIS and the numbers of the team on weekly and monthly basis • Attending the Operations meetings headed by the Operation and the Queue managers to set new plans to meet the monthly and weekly goals of each interval according to the Client's new targets • Monitoring the team adherence and the calls durations • Handling and resolving the customers complaints and escalations • Effectively dealing with job stress, angry callers, and upset customers • Using the most appropriate way to communicate with different behavior types of the team members • Displaying time flexibility towards shifts as per work floor requirements • Following up with the customers' escalation by telephone and e-mail and ensuring that their needs are met with satisfaction.• Arranging the team member leaves such as casual. sick or planned leaves to meet the business needs • Communicating and coordinating with internal departments like RTA , Complaints, Leakage, Quality and HR departments • Coordinating the team meetings on daily weekly and monthly basis to discuss the updates the company updates such as products , numbers , KPIs , skills or the company new policies • Arranging one on one coaching seasons to work on the team development points and to stress of the strong ones -
Customer Service AdvisorVodafone International Services Apr 2012 - Jul 2013Cairo, Egypt(COPC Certified) Off-shoring to UK.Acting as a coach for other team members for target improvement purposes.Acting as delegate for Team manager. Starting August 2013, as part of the pilot phase of the Overnight Shift. (New Operation).Achievement: Recognized as top achiever in 3 quarterly Accreditation’s on the row (7 total).
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Telesales RepresentativeSoftxpert Sep 2011 - Mar 2012Alexandria, EgyptResponsible for Offshoring USA Account.B2B Cold calling, And Lite IT support if needed. -
Customer Service AssosiateSutherland Global Services May 2010 - Sep 2011Alexandria, Egypt(COPC Certified) Offshoring to USA
Malek Fattah Skills
Malek Fattah Education Details
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Higher Institute Of Tourism, Hotels & ComputerComputer Science -
Tarek Ben ZyadHigh School
Frequently Asked Questions about Malek Fattah
What company does Malek Fattah work for?
Malek Fattah works for Egytalent
What is Malek Fattah's role at the current company?
Malek Fattah's current role is Founder.
What is Malek Fattah's email address?
Malek Fattah's email address is ma****@****fva.com
What schools did Malek Fattah attend?
Malek Fattah attended Higher Institute Of Tourism, Hotels & Computer, Tarek Ben Zyad.
What are some of Malek Fattah's interests?
Malek Fattah has interest in Animal Welfare, Science And Technology.
What skills is Malek Fattah known for?
Malek Fattah has skills like Customer Satisfaction, Teamwork, Sales, Coaching, Customer Service, Customer Retention, Troubleshooting, Team Leadership, Goal Oriented, Team Management, Call Centers, Team Oriented.
Not the Malek Fattah you were looking for?
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Malek Abdel-Fattah
Milwaukee, Wi3gmail.com, johnsoncontrols.com, johnsoncontrols.com1 +144329XXXXX
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malek fattah
Iran -
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