Malek Jamal Eddin Email & Phone Number

Dubai, United Arab Emirates

Responsibilities in handling multiple verticals and telco solutions while developing new sales leads for the different accounts as a trusted partner of our vendors.• Designing and implementing individual projects.• Acquiring new connections and sales leads as a channel partner to diverse portfolio of vendors.• Work closely with clients, suppliers, and business representatives to understand their business needs and design unique plans to tackle the IT need of each business or client.• Coordinating the activities of solution as well as reviewing proposals from vendors and suppliers for any project that requires external input.• Effectively communicate issues of technical nature to clients with the ability to set and meet the target as most projects have limited time frame.

Dubai, United Arab Emirates

Du Telco Out-of-Credit (OOC) Service responsibilities as both a Project Manager and a Technical Lead for the Operations Support Team.• Supervising Local iPay support team in DIAC, Du Telco.• Coordinating with remote L2/L3 team for troubleshooting, technical requests.• Deeply acquainted with Du Telco process and technical procedures.• Heavy follow-up using all communication channels to have iPay and Du teams get the work achieved in a rapid pace.• Weekly meetings with Du business team for possible enhancement to the service.• Using Du portals to raise CRs and follow-ups. Handling both incident and change tickets within SLAs.• Distribute tasks to the L1 support team during working hours. Managing and dispatching members on a daily/weekly basis plan for the 24/7 on-call support.• Support in monitoring the OOC service to ensure high availability.• Interact and liaise instantly with all concerned teams to restore from detected service outages.• Meet with business, technical, and TSRM team for all raised matter.• Raising and managing incident tickets through HPSM. Assigning L1 support to follow-up and raise when requested to.• Interface with Du SPOCs to assess technical needs or concerns.• Handling escalations towards concerned teams both at iPay and Du.• Follow the Change Management process for all activities that will impact the business.• Create Weekly summary reports for all trouble tickets accepted.• Responsible for all technical facilitation of the OOC business.• Maintain service as per Du Business Requirement.• Managed the resources and timelines for TQC and FUT tests during project phase.• Updated and meeting the timelines for the PIP during project phase.

Dubai, United Arab Emirates

Account management and technical sales for a portfolio of third-party products and services that bridges the gap between the client and vendor needs and demands while ensuring a quick ROI and reduction in TCO from the service or solution offered bringing as well a seamless and enhanced customer experience. •Possess both general and technical understanding of the customer’s business and industry.•Able to quickly identify customer’s strengths and weaknesses to uncover details of business problems.•Tailor a specific presentation and meetings to precisely encounter customer's needs.•Demonstrate and present the solution and its value while having a deep understanding of other vendor's competitive technology and translate my knowledge into a strategic initiatives towards clients.•Solution preparation and management of a proposal based on customers' requirements.•Highlight an easy method to solve customer’s problems using the tools available within the vendor's suite of product.•Interface with customer's senior management to assess major business operations and address a product or service needs.•Conduct and prepare a Proof of Concept for the associated trial.•Create a business opportunity by signing trial agreements for a later commercial deployment discussions.•Lead associated trial, mobilizing resources, and handle the project management to ensure a timely delivery and project flow.•Account management, reporting, and coordination between the vendor and client.•Demonstrate leadership and management abilities across a diverse set of teams to accelerate the adoption of products and services.•Drive the technical sales strategy for assigned customer accounts.•Assist in the preparation of the technical documentation and manuals handed over to the customer.•Improve the public perception of the business and allowing potential customers to visualize the benefits of numerous products and services.

Beirut, Lebanon

Responsibilities include new projects rollout, managed services, operations, and prompt intervention to the account/client meetings, support, and change requests to maintain the network service continuity and seamless operation and continuous vendor support: •Performed commissioning &integration for the launch of 4G services for operator Zain, Jordan.•Assigned for managed services for engineering maintenance tasks for Zain, Jordan.•SGSN and GGSN hardware configuration and software installation during Touch MIC2 HSDPA+/LTE expansion project.•IP Interconnection design and addressing plan, LLD, and HLD for 3G/4G in the 1.5M PS Expansion Project for operator MIC2 Touch, Lebanon.•KPI data analysis using Huawei’s data analysis software and O&M surveillance and fault management handling.•Successfully completed various Patch Loading activities.•Carried out integration, commissioning, ATP service testing, and cutover.•Ensuring network health check periodically and tackling the results with the necessary corrective actions.•Expedite in searching for workaround solutions during faults until the corrective analysis and solution is provided later on.•Follow up with lectures learned, self-update, and organize trainings.•Held accountable in handling the continuous modifications to existing operations and tasks assigned to me.•Liaise with other technical teams during and after the cutover activities by apply different service testing scenarios to certify non-service interruption.•Plan work order implementation, and prioritize tasks according to criticality.

Jel El Dib, Matn, Lebanon

Managing and leading a technical team for structured cabling, integrations, and quality acceptance tasks, namely: •Installation & commissioning of Huawei NodeB in MTC Mic2 HSPA+ Project-Lebanon.•Installation & commissioning of ALFA MW BACKBONE Links in ALFA Mic1 HSPA+ Project Lebanon.•Alarm clearance, commissioning reports, and acceptance for MTC sites.•Installation & commissioning of Huawei Microwave RTN in MTC Mic2 HSPA+ Project.•Testing feeders for DTF, Return loss, and VSWR with Site Master.•Installation of Ericsson Equipment Mini-Link TN.• Alarm clearance, commissioning reports, and acceptance for MTC sites• Testing feeders for DTF, Return loss, and VSWR with Site Master

Beirut District, Lebanon

As an intern had the opportunity to interact with the clients directly as I’ve proven my ability to adapt swiftly to manage the client request resiliently.•Site Survey for Huawei Project in Lebanon•Handling TSSRs and Layouts delivered to Huawei team.•Various training courses from GSM, UMTS, and LTE.

Bachelor Of Engineering (Be), Telecommunications Engineering

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