Malek Jamal Eddin Email & Phone Number

Dubai, United Arab Emirates

• Responsibilities in handling multiple verticals and telco solutions while developing new sales leads for the different accounts as a trusted partner of our vendors.
• Designing and implementing individual projects.
• Acquiring new connections and sales leads as a channel partner to diverse portfolio of vendors.
• Work closely with clients, suppliers, and business representatives to understand their business needs and design unique plans to tackle the IT need of each business or client.
• Coordinating the activities of solution as well as reviewing proposals from vendors and suppliers for any project that requires external input.
• Effectively communicate issues of technical nature to clients with the ability to set and meet the target as most projects have limited time frame.

Dubai, United Arab Emirates

• Du Telco Out-of-Credit (OOC) Service responsibilities as both a Project Manager and a Technical Lead for the Operations Support Team.
• Supervising Local iPay support team in DIAC, Du Telco.
• Coordinating with remote L2/L3 team for troubleshooting, technical requests.
• Deeply acquainted with Du Telco process and technical procedures.
• Heavy follow-up using all communication channels to have iPay and Du teams get the work achieved in a rapid pace.
• Weekly meetings with Du business team for possible enhancement to the service.

Dubai, United Arab Emirates

• Account management and technical sales for a portfolio of third-party products and services that bridges the gap between the client and vendor needs and demands while ensuring a quick ROI and reduction in TCO from the.
• Possess both general and technical understanding of the customer’s business and industry.
• Able to quickly identify customer’s strengths and weaknesses to uncover details of business problems.
• Tailor a specific presentation and meetings to precisely encounter customer's needs.
• Demonstrate and present the solution and its value while having a deep understanding of other vendor's competitive technology and translate my knowledge into a strategic initiatives towards clients.
• Solution preparation and management of a proposal based on customers' requirements.

Beirut, Lebanon

• Responsibilities include new projects rollout, managed services, operations, and prompt intervention to the account/client meetings, support, and change requests to maintain the network service continuity and seamless.
• Performed commissioning &integration for the launch of 4G services for operator Zain, Jordan.
• Assigned for managed services for engineering maintenance tasks for Zain, Jordan.
• SGSN and GGSN hardware configuration and software installation during Touch MIC2 HSDPA+/LTE expansion project.
• IP Interconnection design and addressing plan, LLD, and HLD for 3G/4G in the 1.5M PS Expansion Project for operator MIC2 Touch, Lebanon.
• KPI data analysis using Huawei’s data analysis software and O&M surveillance and fault management handling.

Jel El Dib, Matn, Lebanon

• Managing and leading a technical team for structured cabling, integrations, and quality acceptance tasks, namely:
• Installation & commissioning of Huawei NodeB in MTC Mic2 HSPA+ Project-Lebanon.
• Installation & commissioning of ALFA MW BACKBONE Links in ALFA Mic1 HSPA+ Project Lebanon.
• Alarm clearance, commissioning reports, and acceptance for MTC sites.
• Installation & commissioning of Huawei Microwave RTN in MTC Mic2 HSPA+ Project.
• Testing feeders for DTF, Return loss, and VSWR with Site Master.

Beirut District, Lebanon

• As an intern had the opportunity to interact with the clients directly as I’ve proven my ability to adapt swiftly to manage the client request resiliently.
• Site Survey for Huawei Project in Lebanon
• Handling TSSRs and Layouts delivered to Huawei team.
• Various training courses from GSM, UMTS, and LTE.

Bachelor Of Engineering (Be), Telecommunications Engineering

Life Science