Strategic Operations ManagementDeveloped and implemented operational strategies to enhance efficiency and drive organizational growth.Oversaw day-to-day operations across multiple departments, ensuring alignment with company objectives.Analyzed key performance indicators (KPIs) to identify areas for improvement and optimize operational processes.Being held accountable as the MATTA Alternate Delegate of the company for any events, travel fairs, townhalls and ThinkTank.Main liaison of the company for any events related to Lufthansa City Centre in Malaysia, Tourism Boards globally such as Korea, Thailand, Japan, China and especially with Saudi Tourism Authority.Project Management and ExecutionDirected cross-functional projects, ensuring timely completion within budget and scope.Established project timelines, defined deliverables of hyper personalized services especially under hospitality with the support from numerable hotel groups from Ascott Global, Marriott, Shangri-La, Accor and Hilton by assigning responsibilities to ensure accountability.Utilized project management system to track progress and communicate updates to stakeholders.Budgeting and Financial OversightManaged annual budgets, ensuring effective allocation of resources to meet operational goals.Collaborated with finance teams to track expenditures, forecast financial performance, and identify cost-saving opportunities.Developed financial models to support decision-making and resource planning.

Strategic Executive SupportDelivered comprehensive executive support to the CEO, expertly managing complex calendars, prioritizing high-stakes meetings, and coordinating international travel arrangements to facilitate seamless operations.High-Profile Client RelationsFostered and nurtured relationships with high-profile clients, serving as the primary liaison to ensure exceptional service delivery and tailored experiences.Executed high-impact client events and meetings, meticulously handling logistics to enhance the agency's reputation and client satisfaction.Confidential Information StewardshipOversaw the management of confidential information and sensitive documents with the utmost discretion, ensuring compliance with industry regulations and safeguarding corporate integrity.Drafted, edited, and prepared high-level correspondence and presentations, maintaining a professional standard that reflects the agency's commitment to excellence.Project and Initiative LeadershipPlayed a pivotal role in the planning and execution of strategic initiatives, collaborating with cross-functional teams to track project progress and ensure alignment with organizational goals.Operational ExcellenceEnhanced operational efficiency through the implementation of streamlined processes, significantly improving productivity and responsiveness.Monitored budgets and financial reports, providing strategic insights to support resource allocation and fiscal responsibility.

Project Planning and ExecutionLed end-to-end project management for a social travel app, ensuring timely delivery within scope and budget.Developed comprehensive project plans, defining milestones, deliverables, and resource allocation.Cross-Functional CollaborationCollaborated with design, development, and marketing teams to align project goals with user experience and brand strategy.Facilitated regular status meetings to communicate progress, address challenges, and gather stakeholder feedback.User-Centric DevelopmentConducted user research and feedback sessions to identify feature requirements and enhance app functionality.Prioritized product backlog based on user insights and market trends, ensuring a competitive edge.Performance Tracking and ReportingEstablished KPIs to monitor project performance and app engagement metrics, driving continuous improvement.Generated detailed reports for stakeholders, showcasing project progress and outcomes.Risk ManagementIdentified potential project risks and implemented mitigation strategies to minimize impact on timelines and deliverables.Proactively resolved issues, maintaining project momentum and team morale.

Being held accountable under Sales Centre department for Corporate/Government transient room nights to drive with sales activities. Leads include Corporate/Government Meetings, Dry Events, Outside Catering Services (OCS) and Room Only groups.Handles accounts of sales activities i.e both Corporate and Government portfolios especially sales calls which is one of the main responsibilities that can create awareness to generate new accounts or maintaining existing accounts.An intermediary between the hunting team, Events Team and the Client through a proper face-to-face introduction and consent before running the actual event.

Promotes, plans and executes company-related activities, social and business meetings and corporate or non-corporate events.Coordinates events by choosing the appropriate company's facility based on the event's size and need; stays within budgetary constraints, directs the administrative and operational aspects of the events and oversees staff. List of long-standing Clients include:1. Majlis Perbandaran Kajang2. MDec3. TNB Fuel Services Sdn Bhd4. JNJ Management Consultants Sdn Bhd5. U2 Media Sdn Bhd

Supporting the Director with the duties and also work within the management team to maintain the collective work to a good standard.Providing service leadership related to Marketing and Communications of business.Ensuring that high-quality services are delivered effectively, efficiently and consistently, whether it is direct or indirect communications.Make sure that the businesses marketing communications promote the right message to maintain a good brand image.List of Clients include:1. Prasarana Malaysia Berhad - Fully involved in 20th Anniversary of the LRT Ampang Line)2. Naelofar Hijab - Publika Boutique3. AEON Rawang - 5th Anniversary4. Valiram Group - KLIA 1 & KLIA 25. Malaysia Motorcross Federation (MMF)6. Luxsys Sdn Bhd7. CME Catering8. Mastery9. Politicians - (Personal Executive Designer)10. Thriven - eNESTa Kepong Apartment11. Cake Jalan Tiung Cafe

Maintained relationships with client decision-maker(s) and has overall responsibility for assigned accounts by managing a book of business.Assisted with coverage analysis, marketing, consulting, and other various service activities, including adding new lines of coverage and negotiating renewals with clients or accounts.List of Clients include:1. BASF Malaysia2. Sapura Kencana Petroleum Berhad (SKPB)3. Brahim's Airline Catering4. Central Bank of Malaysia (BNM)5. Maju Holdings6. Mudajaya Group Berhad

Serving Trust Re, an A- rated Reinsurance Company headquartered in the Kingdom of Bahrain, since January 2014 as a trainee on the company’s Fast Track Program.Undergone intensive practical and theoretical training as well as being given the opportunity to carry out work experience, in rotation, in different departments (Technical and Non Technical) at Trust Re's Head Office in Bahrain.Been largely in charge of managing the invitation list for the company’s 25th Anniversary guests in the Corporate Communication department. The tasks included updating the list of over 800 executives from the insurance and financial services industries.

[Malay Professional Association (PPMM) is a subsidiary company of JNJ Management Consultants Sdn Bhd]1. Treasurer:Handling funds from various parties while organizing the poverty eradication programs for the Government.2. Program Manager:Leading the team and managing the programs single handedly involving more than 3,000 urban poor nationwide.

(U2 Media Sdn Bhd is a subsidiary company of JNJ Management Consultants Sdn Bhd)Mainly managing the clients' accounts of:i) Telekom Malaysia (the biggest telecommunication company in Malaysia) - Assisting the Small Medium Enterprises in business solutions and organizing a quarterly roadshow called SME Bizfest 2013 nationwide.ii) FA Malaysia (Football Association Malaysia) - organizing the event launch of The Red Warrior The movie and press conference with the National Football Team.iii) A collaboration of client, Telekom Malaysia with the Ministry of Youth and Sport, Malaysia - Organizing the press conference on the launch of the national football team jersey for the supporters of Malaysian sportsmen.

Looking into organizing training programs.Managing program involving circa 1,000 participants in a year during a period of 6 weeks annually.Coordinate multiple parties to come into working agreements.

Mainly handling the account of the company's product:1. Research on the products in the market and its competition.2. Various surveys for the marketing plans and testimonial feedback from the customers.3. Organizing the launch of the product - MaxBoosters, an engine oil product that is purely made from natural ingredients.

Managing the company's accounts of clients based in Malaysia such as:i) Nando'sii) Cadbury (Dentyne Splash Launch in Kuala Lumpur, Malaysia)iii) Delicious Restaurantiv) Tony Roma's Restaurant