Malena Hood Email & Phone Number

Perth

• As a Key Account Manager for PFD Foodservice, I manage all key National and State Accounts for Western Australia.
• Establish and maintain productive and professional relationships with new and existing clients
• Manage client relationships by maintaining regular phone contact, ensuring all client calls or issues are rapidly responded to
• Resolves queries between the client and the internal team, ensuring mutually beneficial outcomes for all stakeholders
• Meet and exceed sales budgets, whilst ensuring client satisfaction
• Identify new business opportunities within the market

Perth, Australia

• As the owner of Tiger Café, I was responsible for overseeing the daily management of all café operations.Including:
• Staff management ensuring high standards of customer service
• Staff rostering, and task delegation
• Hiring, training, and onboarding staff
• Established effective Quality Control and Assurance procedures
• Management of financial responsibilities including accounts payable and receivables

Perth, Australia

• Key Achievements:
• Successfully secured 50 new accounts within a 6-month period, valued at $600K P/A (growth of 50%)
• Awarded the National Tony Sales Award in 2008
• Successfully achieved NPS targets in all categories; and achieved targets in Trade Spend
• Consistently achieved sales budgets for every yearResponsibilities:
• Established new business accounts, and managed all key sales accounts throughout Western Australia

Perth, Australia

• I oversaw the management of all major accounts and contracts throughout the West Australian region, identified new business opportunities, and secured new major accounts through building mutually beneficial.
• Managing stock levels and providing estimated forecasts for the production team
• Negotiating and managing all customer contracts on all levels
• Overseeing the confidential tender processes
• Maximising professional opportunities within existing accounts
• Implementing effective promotional plans and introducing new product lines

Perth, Australia

• Responsible for all distributors across Western Australia, achieving state budget, and leadership of company representatives. I consistently met and exceeded sales targets, including revenue targets, new business.
• Established and maintained effective relationships with all distributors
• Identified new product opportunities within the existing range
• Development of business growth strategies, business opportunities and key customers to target
• Delivered training sessions to distributors, provided knowledge of products and quality
• Delivery of team meetings, and oversee sales and team performance

Perth, Australia

• Awarded the National Sales Person of the Year for 2004. Managed a territory of major accounts within the foodservice industry throughout metropolitan and regional Western Australian. Responsible for maximising the sale.
• Met and exceeded sales targets, including revenue targets, new business targets, and new product introductions
• Continually met new product quotas and successfully introduced new product ranges to market
• Negotiated pricing structures with distributors ensuring mutually beneficial scenarios for both parties
• Assessing customer product usage and forecasting future needs to ensure product availability, quota attainment, and monitoring pricing/usage structures
• Identified new business opportunities to achieve new business objectives through new products within existing accounts, identified new accounts or utilised relationships with major accounts and distributor.