Malene Timm-Andersen

Malene Timm-Andersen Email and Phone Number

Senior Customer Experience manager @ Norlys
Aalborg, DK
Malene Timm-Andersen's Location
Aalborg, North Denmark Region, Denmark, Denmark
Malene Timm-Andersen's Contact Details

Malene Timm-Andersen personal email

n/a

Malene Timm-Andersen phone numbers

About Malene Timm-Andersen

I have 20 years of experience working both practically and strategically with product & service design and customer experience. I thrive in the cross field of the commercial, technical and user-driven perspective and have a strong ability to connect these to ensure a strong WHY as the outset for any project or strategic process. I have experience from working with digital transformation, product strategy, app development and services within e.g. cyber security, telecommunication and network (5G), fintech and welfare technologiesI am passionate about driving strategy- and design processes, in order for all participants to contribute with highest level of value and creativity. I focus on breaking down complexity, making problems to solve tangible and operational - and communicate to gain engagement and understanding from differentiated perspectives. I carry a solid toolbox of design thinking methods and processes like; workshop facilitation, customer need research, customer journey design, blue print design, customer experience design and agile processes.Besides this, I am the facilitator and co-creator of the network "Customer Experience Netværk Nord" focusing on working strategically with customer experience, having around 20 companies members.

Malene Timm-Andersen's Current Company Details
Norlys

Norlys

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Senior Customer Experience manager
Aalborg, DK
Website:
se.dk
Employees:
4196
Malene Timm-Andersen Work Experience Details
  • Norlys
    Senior Customer Experience Manager
    Norlys
    Aalborg, Dk
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  • Telenor
    Customer Experience Manager, Network
    Telenor Dec 2021 - Present
    Aalborg, Region Nordjylland, Danmark
    I am responsible for the customer experience management of the network. I identify potentials, define - and drive customer experience improvements as well as monitor CX KPI across the customer journey. My focus is creating commercial value and customer loyalty of our technical capabilities and investment - driven by actionable insights about what is most important to our customers
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  • Telenor
    Business Development Manager
    Telenor Oct 2019 - Nov 2021
    Aalborg, North Jutland, Denmark
    Identifying and building new commercial opportunities driven by an understanding of customer needs and our technological capabilities. Creating a strong cross organizational collaboration between technology and commercial divisions.
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  • Customer Experience Netværk Nord
    Co-Founder And Facilitator Of Customer Experience Netværk Nord
    Customer Experience Netværk Nord Jan 2020 - Present
    Aalborg, Nordjylland, Danmark
    Co-founder and driving facilitator of a professional network bringing together practitioners of Customer Experience Management from around 20 different companies in northern Jutland. We share knowledge and invite experts to build our competences.
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  • Subaio
    Business Developer
    Subaio Oct 2018 - Aug 2019
    Aalborg, Region Nordjylland, Danmark
  • Telenor
    Customer Experience Manager
    Telenor Oct 2016 - Sep 2018
    Aalborg, Region Nordjylland, Danmark
    View
  • Telenor
    Senior Consultant Customer Experience
    Telenor Jun 2015 - Oct 2016
    View
  • Copenhagen Living Lab
    Innovation Consultant And Manager Of Aalborg Living Lab
    Copenhagen Living Lab Jan 2012 - Jun 2015
    Aalborg
    Ledelse af innovationsprojekter i samarbejde med offentlige og private virksomheder herunder procesfacilitering af brugerdrevne design processer og innovationsstrategier.Kompetencer:- Brugerdrevne designmetoder- Projektudvikling, -formulering og -design.- Tværfaglig projektledelse.- Analyse og idégenerering.- Konceptudvikling.- Designmetodik og innovationsprocesser.- Industriel-, service- og strategisk design.Copenhagen Living Lab bistår offentlige og private virksomheder med at realisere innovations- og forretningspotentiale.Copenhagen Living Lab organiserer brugerdrevne innovationsprocesser og skaber nye indsigter som grundlag for forretningsudvikling, fordi viden om kunder og brugeres behov øger sandsynligheden markant for, at nye løsninger opnår succes på markedet
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  • Gabriel
    Project Manager, Design
    Gabriel May 2005 - Jan 2012
    Managing design projects in close cooporation with leading furniture manufactures in the world. Main focus is development of innovative upholstery solutions and furniture through user driven design methods. Key ares: Identifying new possibilties technical, user or design driven, supplier setup, design proces from idea to marked material, sales support and customer contact.
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  • Excel Furniture A/S
    Industrial Designer
    Excel Furniture A/S Dec 2002 - Apr 2005
    Randers
    Design of wooden furniture for the brittish marked. Managing the design proces and deeply involved in both production setup + sales and marketing
  • Metax Olie A/S
    Industriel Designer
    Metax Olie A/S Aug 2002 - Nov 2002
    Aalborg
    Employed in a project period to redesign Metax' gasolin stations. Everything from signs, dustbins to the tanks. The project was implemented.

Malene Timm-Andersen Skills

Design Thinking Service Design User Interface Design Strategic Design Design Management Concept Development User Centered Design Industrial Design Concept Design Project Management Design Strategy Business Strategy Experience Design Interaction Design Ethnography Business Development Product Design User Experience Process Management Project Planning New Business Development Strategy

Malene Timm-Andersen Education Details

Frequently Asked Questions about Malene Timm-Andersen

What company does Malene Timm-Andersen work for?

Malene Timm-Andersen works for Norlys

What is Malene Timm-Andersen's role at the current company?

Malene Timm-Andersen's current role is Senior Customer Experience manager.

What is Malene Timm-Andersen's email address?

Malene Timm-Andersen's email address is ma****@****nor.com

What is Malene Timm-Andersen's direct phone number?

Malene Timm-Andersen's direct phone number is +45222*****

What schools did Malene Timm-Andersen attend?

Malene Timm-Andersen attended Aalborg University, Probana, Hobro Gymnasium.

What are some of Malene Timm-Andersen's interests?

Malene Timm-Andersen has interest in Friends And Family, Design, Traveling, Running, Golf, Design Strategy.

What skills is Malene Timm-Andersen known for?

Malene Timm-Andersen has skills like Design Thinking, Service Design, User Interface Design, Strategic Design, Design Management, Concept Development, User Centered Design, Industrial Design, Concept Design, Project Management, Design Strategy, Business Strategy.

Who are Malene Timm-Andersen's colleagues?

Malene Timm-Andersen's colleagues are Niels-Erik Østergaard, Jeanne Youngquist, Lourdes Flota, Rafael Jaime Carmona, Sofie Geier, Vu Gian, Moriice Sandoval.

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