Malene Ullebø Email & Phone Number

Copenhagen Municipality, Capital Region Of Denmark, Denmark

- Maintain strong relationships with Key Accounts, to identify challenges and achieve shared goals- Onboarding all new Key Accounts, and make sure connection to our system is correctly established, and maintaining continuously updated master data- Present weekly numbers, analyzing trends and identify opportunities- Manage inventory based on data insights, and make strategic actions as needed.- Collaborating with our Marketing department to ensure timely updates of marketing materials and campaigns- Settle our consignment accounts, and support our finance department with our Key Accounts

Dragør, Capital Region, Denmark

- B2B and B2C Support for the Danish and International market, through e-mail, phone, and SoMe- Support and follow up with Key Accounts, including replenishment orders, logistics, and marketing material- Direct communication with our Agents and Distributors- Responsible for receiving and distributing Samples to agents, distributors, showroom, as well as coordinating packshots and marketing materials for seasonal collections- Oversee all orders and coordinate with our warehouse- Responsible for returns and credit notes to both B2C, B2B, and Key Accounts- Create new products in our system, and help with our webshops (product description, marketing materials, and promotions)- Sending marketing and info mails to all our customers

Copenhagen Area, Capital Region, Denmark

- Customer support through several platforms – chat, phone, e-mail- Sign up new customers and support in their on-boarding- Handle customer complaints, and ensure customer feedback are directed to the right department in order to recognise challenges- Ensure positive customer experience and satisfaction- Daily communication with the support team representing the different countries – as well as product development, technical development, and marketing- Responsible for the Norwegian communication on Social Media and app reviews- Support marketing by translating copy and content to fit the Norwegian market- Maintain daily routines and ensure everything is up to date- Responsible for training and coaching new Norwegian Service - & Support Coordinators

Melbourne, Australia

- In charge of the daily operations of the store - Manage staff training and lead team in achieving strong KPI’s - Maintain adequate store inventory levels, in accordance to market demands- Coach team in providing excellent customer service and store experience- Responsible for managing customer complaints, with collaboration with e-commerce and production team at head office- Analysing sales figures and write weekly performance reports

Melbourne, Australia

- Running the daily operations of the company’s pop up concept store - Reflect the company’s mission and values through excellent customer service - Build strong customer relationships - Work closely with each customer and offer alterations if necessary, to ensure perfect fit - Maintain appropriate stock levels and ensure the store is in outstanding condition - Analyse daily figures and write daily reports

Melbourne, Australia

- Support the Manager in daily operations to deliver strong performance and reach sales targets - Create a positive work environment and relationship with employees and suppliers - Ensuring high levels of customer satisfaction through excellent sales service - Handle customer complaints in a professional way leading to positive outcomes - Support the manager in analysing sales figures and write weekly performance reports

Norway

seasonal employee

Bergen Area, Norway

Diploma Of Education, Psychology

Bachelor Of Business Administration - Bba, Fashion Marketing And Management