• Taking charge of the branch as a Duty manager, making prompt decisions with complete autonomy, ensuring all operations run smoothly throughout the trading day.• Dealing with customer queries and complaints as well as shoplifters, using my conflict resolution and negotiation skills.• Leading a customer facing team and ensuring excellent customer service standards are provided.• Managing the team during a company wide re-structure to deliver great results.• Developing and… Show more • Taking charge of the branch as a Duty manager, making prompt decisions with complete autonomy, ensuring all operations run smoothly throughout the trading day.• Dealing with customer queries and complaints as well as shoplifters, using my conflict resolution and negotiation skills.• Leading a customer facing team and ensuring excellent customer service standards are provided.• Managing the team during a company wide re-structure to deliver great results.• Developing and motivating employees, enabling each and one of them to reach their full potential, whilst setting them goals and targets and completing one-to-one reviews.• Constantly adapting to ever changing circumstances using my prioritization and problem solving skills. Assessing workloads realistically in terms of urgency and importance, changing plans where necessary to ensure optimum achievement and deadlines are hit and stakeholder relationships are maintained.• Planning and managing the execution of major trading peaks and the technicalities of daily operations through analysis of previous years trends and forecast data. • Recruitment – Hiring manager trained, carrying out interviews and document checks as well as completing inductions.• Compliance - ensuring all Facilities Health & Safety aspects are maintained within the daily running of the business operations, including training and certifications being up to date. Completing Risk Assessments and safety audits. • Roster scheduling – completing scheduling to ensure we have enough resource in the right places with the correct skill sets, to achieve all daily tasks and provide excellent customer service• Disciplinary & Grievance trained – completing investigations and disciplinary hearings as well as being a note taker. Show less