Malgorzata Czech Email & Phone Number

Milton Keynes, Zjednoczone Królestwo

Milton Keynes, Zjednoczone Królestwo

• Conducted timely performance evaluations for all front of house staff.
• Oversaw front of house personnel to maintain adequate staffing and minimise overtime.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Correctly calculated inventory and ordered appropriate supplies.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Milton Keynes, Zjednoczone Królestwo

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Resolved guest complaints quickly and efficiently.
• Running daily shifts, opening and closing procedures
• Training new members of staff

Nowy Sącz, woj. Małopolskie, Polska

• Developing and implementing a customer service policy for an entire company
• Developing feedback and complaints procedures for customers
• Supporting the Clients and the Service Delivery team in diagnosis and solving problems
• Participating in offering and contracts preparation, ensuring risk and security clauses are in line with the firm's strategy and law obligations
• Building long-lasting relationships with customers
• Leading negotiations in case of complex and disputable complaints

Kraków, woj. Małopolskie, Polska

• (performed Responsibilities at the top of GM's duties)
• Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and objection handling documents.
• Developed and implemented campaigns for email, online advertising, search engines and direct mail.
• Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
• Liaising with clients to find out their exact event requirements, analyzing current market needs and trends
• Building long-lasting business relationships

Kraków, woj. Małopolskie, Polska

• Overseeing daily operations for the business as well as preparing long-term strategy
• Building company image by collaborating with customers, community organizations, and employees
• Maintaining quality service by establishing and enforcing company's standards
• Managing cost &resources, budget forecasting
• Establishing and implementing company's policies and procedures
• Meeting budgets and exceeding revenue targets