Małgorzata Gorbacz Email & Phone Number

Warsaw, Mazowieckie, Poland

Leading a global team of experts within capacity, engagement, quality and sourcing areas for Gengo, Lionbridge crowd translation solution. Cooperating closely with other departments on setting strategies, developing new services and increasing customer satisfaction. Managing internal financials and service pricing.

Managing a global team responsible for quality and capacity management, acquisitions and community experience for a crowd translation department. Owning and maintaining crowd quality program and customer satisfaction. Setting pricing structure and internal budgets. Developing new services for the department. Working closely with Product, Project and Sales teams on ensuring business growth.

Owned global quality processes, strategies and KPIs for one of the market leading IT company. Responsible for defining and managing quality-related initiatives, organizing kaizen events within the team and leading process improvements. Responsible for sourcing management (including outsourcing cost) and improving community engagement.

Responsible for creation and implementation of a new quality management system that is a scalable and flexible solution for various international clients at different maturity levels.

Warsaw, Masovian District, Poland

Fully responsible for the management and growth of the Quality Services department at TransPerfect. Working closely with localization clients by offering full program management consultancy and supporting the development of individual team members.

Warsaw Area, Poland

Worked as a Quality Manager for the Quality Services and Reporting department; responsible for creation and maintenance of language quality processes for current and new clients. Successfully launched new department processes and on-boarded first QSR clients in H1 of 2017.Duties included:- quality management (quality planning, quality assessment models, analysis and reporting)- client communication and client-specific data analysis (through on-boarding to regular… Show more Worked as a Quality Manager for the Quality Services and Reporting department; responsible for creation and maintenance of language quality processes for current and new clients. Successfully launched new department processes and on-boarded first QSR clients in H1 of 2017.Duties included:- quality management (quality planning, quality assessment models, analysis and reporting)- client communication and client-specific data analysis (through on-boarding to regular cooperation)- expert and knowledge management (linguist selection and training, knowledge sharing processes)- process analysis and improvement (LSS, Kaizen) Show less

Warsaw Area, Poland

Worked as a Senior Language Lead on multilingual localisation and transcreation projects for one of the market-leading social media companies. Responsible for quality and process management; closely cooperated with Programme Managers on building successful relationship with the client.Duties included:- quality management (tracking and reporting on quality metrics; QBR data presentation);- client specific data analysis and client feedback management;- consistent, professional… Show more Worked as a Senior Language Lead on multilingual localisation and transcreation projects for one of the market-leading social media companies. Responsible for quality and process management; closely cooperated with Programme Managers on building successful relationship with the client.Duties included:- quality management (tracking and reporting on quality metrics; QBR data presentation);- client specific data analysis and client feedback management;- consistent, professional and pro-active interaction with the client to understand their business and challenges, build successful relationship and offer suitable linguistic solutions;- full responsibility of a team of language leads (meetings, mentoring);- creation and implementation of new department processes to improve productivity, quality and profitability;- linguist management to ensure quality at source. Show less

Warsaw Area, Poland

Worked as a Language Lead on multilingual localisation and transcreation projects for market-leading fashion e-commerce and social media companies. Responsible for project linguistic quality; closely cooperating with Project Managers on defining project strategies by offering linguistic input and solutions.Duties include:- coordination of all linguistic activities in all phases of localisation process (pre- to post-production);- quality management (tracking and reporting on… Show more Worked as a Language Lead on multilingual localisation and transcreation projects for market-leading fashion e-commerce and social media companies. Responsible for project linguistic quality; closely cooperating with Project Managers on defining project strategies by offering linguistic input and solutions.Duties include:- coordination of all linguistic activities in all phases of localisation process (pre- to post-production);- quality management (tracking and reporting on quality metrics; QBR data presentation);- client specific data analysis and client feedback management;- full responsibility of a team of local language leads (meetings, mentoring);- creation and implementation of new department processes to improve productivity, quality, and profitability;- vendor management to ensure quality at source;- language assets creation and maintenance (glossaries, translation memories, style guides);- language quality control.Achievements:- improved localisation and quality management processes to meet client expectations by introducing new quality measurement and reporting system, and enhancing communication between the client, Lionbridge and the translators;- successfully implemented new review tool to improve client feedback management process;- successfully led various automation initiatives to improve the localisation process while ensuring high quality translations. Show less

Warsaw, Masovian District, Poland

Worked as a Quality Checker on various localisation projects for a Japanese multinational corporation specialising in imaging products.Duties included:- high-level source text analysis;- quality control;- query management;- language assets creation and maintenance.

Post-Graduate Diploma, Quality Management, Distinction

Kaizen, Six Sigma and Lean methodologies; process management; client satisfaction; ISO 9001 and integrated management systems; ISO 19011.

Master Of Arts (Ma), Bilingual Translation

Major Modules: English – Polish and Polish – English Institutional, Technical and Medical Translations, Editing Skills, Computer Assisted.

Graduate Diploma, Fashion Journalism

fashion writing (interviewing, reporting, reviewing), blogging, fashion marketing

Bachelor Of Arts (Ba), Teaching English As A Second Or Foreign Language/Esl Language Instructor

Major Modules: Linguistics, Cultural Studies, Phonetics, Morphology, English History and Literature, Methodology of Teaching English.