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Manager experienced in building and implementing Customer Centric & Value Proposition strategies, creating Customer Experience using modern methodologies, supporting organization's business goals.Marketer by education (CIM, Stanford, SGH), lecturer at Kozminski University, SGH and CIM for customer-focused marketing areas, i.e. Value Proposition, Customer Experience.Expertise in:Customer-centric strategies:- Medicover: designed customer-centric marketing strategy → growth areas, new communication strategy, new products and services, "Healthly Company" concept and implementation- Lux Med: prepared client-centric marketing strategy and Value Proposition for B2C → implemented client-centric process of New Product Development, New Health Prevention Services - T-Mobile: developed and implemented customer-focused strategy (mobile applications, non-telco services, innovations) → designing Customer Value Proposition based on the Customer Journey Map; Mystery Shopper surveysCustomer Experience / Digital Customer Experience strategies:- Medicover: introduction of a digital solution that improves customer satisfaction- Lux Med: implemented part of CX transformation strategy in the organization → designed Customer Journey’s Map, increased the awareness of CX in the organization, developed new customer service standards- T-Mobile: led (from the marketing unit) the implementation of CX transformation strategy project for employees and clients → increased CX awareness and client-centricity in the organization- Innovatika: e.g. led a project for the Client from public sector – Digital Employee Experience: designed a tool for customer service using Design Thinking methodology (other projects for companies from the finance, insurance, telecom and public sector sectors)Business innovation strategy:- created “open – innovation” strategy approach to benefit and drive new business model: created innovative business ideas (cooperation and partnership with start-ups and start-ups' accelerator)

Listed skills include Product Management, Telecommunications, Marketing Strategy, Product Development, and 22 others.