Malgorzata Whoriskey Email & Phone Number

Andover, England, United Kingdom

Since June 2020 I have been working in the warehouse. The Company is called ActiLabs and manufactures and distributes cosmetics and well-being product. My duties involve picking and packing, stock counting, reporting, ordering, liaising with divers, using pump tracks, and wrapping palettes.

Hampshire, Uk

In July 2016 I undertook a job opportunity working with South West Trains as a Customer Ambassador. South West train have lost their franchise las year and since September 2017 the new company, South Western Railway took over the business. My duties include working in the ticket office, going out to help customers on the automatic machines, providing customer assistance, coordinating the road transport rail replacement and gate line duties. My regular duties also include cashing up, ordering materials and products, controlling deliveries.As a part of my training I have gone through the recognised City of Guilds Customer Service program.I have worked in several towns in ticket offices, helping with promotion and marketing campaigns, gaining experience in different areas of the business and managing relationships with passengers and customers.

Andover, Hampshire, Uk

MIS (Management Information System) supporting Clients using telephone and Beam-Your Screen technology, guide and advise how to use the system efficiently,pdating company’s web pages, System and log testing, SQL Report design, help the Development Team and the Template Team,Maintaining CRM system, systematically update Clients’ details and call logs, record and follow up day-to-day issues, Building and maintaining good relationships with Customers,Writing help documents and amend Manuals for system users,Organising in-house courses for Clients and updating master spread sheet.

Andover, Hampshire, Uk

Maintaining office services and office efficiency, coordinate stationery requirementsImplementing office policies and making necessary adjustments,Controlling all correspondence and paperwork, maintaining Event List, updating MD’s diaryAssisting the Management Team in preparation of event planning client events and tastings,Assisting Head Chef with recipes and menus updates using bespoke computer software, Maintaining personnel records and update payroll information,Keeping up to date with Health and Safety developments and updating company policies, procedures and notices,Setting up event files, organising photographs, updating suppliers costing records and orders, assist and follow up on quotes to Clients.

Andover, Hampshire, Uk

Performing and correctly implementing General Administration, e.g. copying, scanning, filing documents,Preparing correct documentation, planned deliveries, risk assessments in to delivery packs for drivers ensuring drivers are given clear and precise instructions and delivery orders,Coordinating of drivers, their shifts and working hours, being deadlines driven and seeking consequences if a delivery is not made n time.Helping staff at the front desk , responding to drivers effectively in a professional manner to ensure issues are resolved promptly,Assisting with recruitment processes, planning drivers and their routes, making sure Client’s requirements are prioritised, inputting payroll details.

Andover, Hampshire, Uk

Managing the restaurant side of the business.Reporting to Hotel Manager on daily and long term business needs,Overseeing and managing all areas of the restaurant and making final decisions on matters of importance to guest service,Developing customer relationships,Managing customer complaints and issues professionally. Turning dissatisfied guests into return guests,Staff training, supervising motivating team members.

Lymington, Cadnam, Hampshire, Uk

Working alongside the General Manager covering all sides of the business,Placing orders, co-ordinating with suppliers and Head Office,Stock controlling and stock taking and updating systems following stock takes, reviewing of stock discrepancies,Cashing up, petty cash, banking, uploading payroll database, processing invoices and credit notes; budgeting, costing and planning and pricing future events,Actively participate in Company’s marketing campaigns,Assist Restaurant Manager with any recruitment requirements, conducting interviews,Managing and motivating the team to achieve the highest possible standards whilst on dutyand assisting in the development of team members,Assisting in the training of new members of staff, to ensure that the customer service standards are exceptional at all times,Recognising and praising good performance within the team,Undertaking in-house training,Introducing Health and Safety rules,Ensuring food quality meets company standards,Serving customers, dealing with complaints,Managing the cellar, completed Cellar Person course.

Level 2 Certificate In Customer Service For Health And Social Care Setting, Customer Service For Health And Social Care Setting

Customer Service for Health and Social Care Setting

Ncfe Level 2 Certificate In Principles Of Team Leading

Cerificate, Ncfe Level 2 Certificate In Awareness Of Mental Health Problems

Certifcate, City Of Guilds, Level 2 Diploma In Customer Service

Certificate, An Introduction To Safeguarding Children V4

Accreditation, Accounting And Finance

October – December 2015 – Sage 50 Accounts v2016 certification with Sage Training and Accreditation

Aat2 And Aat3, Aat Level 2 And 3, Accountancy

Activities and Societies: The professional body for accounting techniciansAccountancy Level 2 and Level 3 AAT, Andover College. Modules.

Esolsl Certificates, English Language And Literature, General

ESOLSL Certificates – University of Cambridge English for Speakers of Other Languages

Diploma In Pr, Public Relations/Ivent Management

Public Relations Diploma (Warsaw),

Diplomas, Economics, Trade And Marketing

ICC Diploma (ICC2) - International English Language Diploma, Foreign Currency Diploma

Master'S Degree, Business/Economics, Sales And Marketing

Activities and Societies: I had been a member of number of social groups: Debate Team, Student Gazette, Event Management GroupI took.

Certificate, An Introduction To Safeguarding Children V4