Experience Highlights:- Optimized ERP system training sessions, enhancing internal workflow and client report dissemination- Developed and executed e-commerce marketing strategies to increase market penetration, including budget planning and quotation solicitation- Spearheaded development of communication protocols, such as SOPs, SLAs, and terms & conditions to improve operational efficiency- Led customer market penetration re-strategizing, producing comprehensive reports on outsourced app issues- Established and headed business development team, formulating and executing strategic plans to boost employee performance- Managed communications with tech companies, ensuring data transfer and prompt resolution of technical issuesKey Achievements:- Accelerated operational execution timelines by 2-3 months for specific projects, demonstrating effective project management- Implemented new digital platform, achieving 60% usage in legal department and adoption in financial department within two weeks- Directed successful data transfer process from old platform to new system, ensuring continuity and data integrity- Rescued Biladl project from potential failure, saving SAR 58K by presenting full report of issues and developing cost-effective alternative plan to validate the project's MVP- Led CEO progress update meetings, facilitated discussions, and documented key decisions to establish strategic goals using KPI data