Divya Malhotra Email & Phone Number

United States

United States

New York, United States

• Led a 3-member team to develop a strategy for cost optimization for a Printing Press client; analyzed data, identified 3 OKRs andmetrics for idle time & unplanned downtime; resulted in 25% reduction in unplanned downtime & 12% in operational costs annually• Optimized inventory management and customer retention; implemented customer segmentation strategies, analyzed demandpatterns & pricing for a manufacturing client; reduced excess inventory costs by 10% and increase in repeat orders by 30%• Directed a 5-member team to craft a bottom-line improvement strategy for an insurance client; collaborated with stakeholders toanalyze financial data & departmental spending tracking using SQL & Power BI, resulting in a 350M USD cost reduction• Conducted market research as part of business development initiative on seven potential clients; mapped clients' 2024 visions toSSA's offerings, created proposals for four of the seven clients; converted two new clients resulting in USD 57M in revenue• Led analysis of Microsoft Fabric capabilities and adoption as a proposed technical solution, assessing capabilities on data cleaning,transformation, pipeline construction, and Lakehouse storage, culminating in a 20% reduction in consultants' data analysis time• Spearheaded a team of 5 members to execute API testing in collaboration with engineering team for an Insurance Client,guaranteeing seamless quote creation and approval processes, achieving a flawless pass rate of 100%

• Led a 3-member team to devise the pricing and operations strategy for ecommerce entry of a Thai retail group; analyzedcustomer & market trends to prioritize 3 focus areas; reduced operations cost by 18% and forecasted a revenue increase by ~5%• Partnered with leadership to define the GTM strategy, curate marketing content, track KPI’s on a regional level for a pricing tool;generating a revenue of 12M USD through new partner acquisitions• As a Program Manager, led a 20-member team to develop a Salesforce Service Cloud contact center for a life sciences client;developed a roadmap, defined operating strategy; reduced operating costs by 25% while generating $33M revenue forAccenture• Streamlined scope management for contact center project, determined KPIs, and assessed risk using metrics like WorkforceCalculation and StoryPoints Completed, resulted in cost savings of 16% & average project delivery 3 months ahead of schedule

Bengaluru, Karnataka, India

• Created revenue opportunities of over $4M for the organization through new client acquisitions through presentations, productroadshows, and mapping customer needs to the product and functional use cases• Developed business use-cases to up-sell clients to newer software releases & higher premium subscription features through POCs,signed up 60% clients for upgrade projects leading to 20% increase in ARR while lowering customer acquisition cost by 12%• Led packaging analysis for inclusion of 30 customizations into the base SaaS Lease Management product, developed pricingmodels to forecast revenue growth of 20% across top 500 paying customers• Identified short-term & long-term workstreams for investments & cost reduction in collaboration with cross functional teams; ledcustomer interviews, proposed changes to software iterations, resulted in a 400-basis point increase in NPS• Evaluated client requirements, developed gap matrices, devised frameworks, & prioritized 250+ enhancements across a 20+ phasedsprint plan; defined go to market strategy; collaborated with engineering to deliver 50 features across 90 user stories for 3 clients• Collaborated with other cross functional teams to strategically define & execute the product roadmap for Odessa’s LeaseManagement product for a logistics provider; led a 5-member team for implementation resulting in revenue of 11M USD

India

Assessed client requirements for a leading financial institution and designed use case customizations using BRD’s; directed engineering and quality assessment teams to develop and evaluate solutions leading to minimal defects post client release

Gurgaon, Haryana, India

Project: ‘Changing Dynamics of B2B Organization’; Conceptualized the design and reported on the ongoings for the Internal & External magazine of the organization; used as a Marketing Tool to reach out to their potential customers

Gurgaon, India

• Collaborated with the IT department to consolidate employee information into a new Employee Information Portal (EIP). The portal had features for managing reimbursement and expense claim, absence and attendance, and joining and exit formalities. Also, designed the workflow for these processes.• Researched on HR policies such as Child Labor Policy, Workplace Substance Abuse Policy and the CSR Policy. The policies were incorporated in the HR policies of the company from Q3.

Masters In Business Analytics, Business Analytics

Activities and Societies: VP Marketing, Women in Business Member, Babson India Graduate ClubSubjects: Machine Learning, SQL, Python.

Master Of Business Administration - Mba (Pgdm), Marketing

Activities and Societies: Branding Head, Public Relations Cell Promotions Head, TEDxNMIMSSubjects: Business to Business Marketing, Sales.

Graduate Diploma In Management, Business Administration And Management, General

B.Com (H), Management

Education record

Activities and Societies: Journalism Society Interact Club