Shourya Malhotra Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Gurugram, Haryana, India

• Prepared and compiled various client data using MS office applications such as MS Excel, Word and PowerPoint
• Effectively managed and led various marketing campaigns for the organization which led to successful lead generation
• Tracked, analyzed, and reported current trends to provide the team with critical audience insights
• Performed extensive market research and competitive analysis to comprehend the client's needs and efficiently give the best solution
• Collaborated closely with the senior team members to analyse performance and develop strategy plans
• Closely worked with the technical team in keyword research and analysis which resulted in better SEO optimisation and better ranking

Pune, Maharashtra, India

• Professionally and courteously communicated via phone, email and in person with a wide range of clients which led to the recurring business
• Provided excellent customer service by prioritizing the needs of customers
• Engaged in active listening with customers, clarifying information and diffusing conflict
• Maintained and organized records of customer interactions, transactions, comments and complaints in an effective, easy-to-access and simplified manner
• Provided diverse customers with superior knowledge of all the product lines and services available which led to high sales and customer loyalty

Post Graduate Certificate, Digital Media Marketing

Courses include Applied Business Communication, Search Marketing, Paid Media Marketing, Database Marketing, and Content Marketing

Bachelor Of Business Administration - Bba, Marketing