Malia J. Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

• Manage the Greater Montreal account base consisting of key accounts in the construction and transportation industries
• Ensure most profitable methods of increasing revenue in highly competitive markets by implementing strategic plans to exceed monthly sales targets
• Ensure portfolio profitability
• Navigate complex negotiations and achieve successful contract and pricing agreements by implementing thorough product knowledge and persuasive communication skills… Show more
• Navigate complex negotiations and achieve successful contract and pricing agreements by implementing thorough product knowledge and persuasive communication skills
• Grow territory sales by increasing market share of existing clients as well as seeking new opportunities to convert target accounts by offering innovative solutions

Montreal, Quebec, Canada

• Marketed and sold a full range of car rental services geared towards corporate clients across Eastern Canada (ON, QC, NB, NS, NL);
• Led corporate growth initiatives for regional branches and international airport locations by acquiring new, profitable accounts through effective business planning, creative sales techniques, innovative marketing.o.
• Led corporate growth initiatives for regional branches and international airport locations by acquiring new, profitable accounts through effective business planning, creative sales techniques, innovative marketing.o.
• Developed and grew existing business by fostering trustworthy relationships with procurement managers, dealership service managers, executives, and local business ownerso Built strong hotel and car dealership brand.
• Conducted successful renewals by leveraging smart negotiation strategies, an expert deal-closing vision, and insightful knowledge of competitors’ next moves
• Leveraged strong communication and interpersonal skills to maintained frequent contact with travel agency managers to solidify national account exclusivity, and prepare and present workshops to travel agents across the.

Toronto, Ontario, Canada

• Ensured seamless daily operation of busiest airport terminal in Canada; exceeded financial expectations by monitoring KPIs, ensured an exceptional level of customer satisfaction, and managed a team of over 50 unionized.
• Interpreted Net Promoter Score (NPS) metrics to evaluate customer service satisfaction and improve overall service; helped develop strategies for enhancing customer experiences to maintain a high NPS.
• Analyzed the Service Revenue Per… Show more
• Analyzed the Service Revenue Per Day (SRPD) performance for each employee; coached them to improve results by providing personalized, adapted sales tools;
• Restructured employee scheduling to improve operational readiness and significantly reduce overtime, resulting in improved coverage during peak business periods; decreased overtime payroll hours by 25% over 2 years.

Montreal, Canada Area

• Oversaw daily fleet operations, optimizing asset utilization and consistently achieving revenue targets
• Maintained contact with accounts to ensure product offering matched business requirements; suggested solutions to meet their needs
• Ensured customer loyalty by providing exceptional after-sales support to foster growth

Laval, Quebec, Canada

Post Secondary Studies Degree, Natural Sciences

Bachelor Of Business Administration (Bba), Accounting And Business Management