• Gained invaluable experience in running a business• Provided stellar customer service while educating customers.• Developed Branded Content while implementing social media strategies.• Invoiced customers and reconciled invoices for services and products.• Implemented marketing strategies to meet business sales goals.• Used Adobe Illustrator to design new graphic prints and packaging.• Used Adobe Photoshop to format digital content.• Analyzed sales trends and inventory sell-through to forecast business needs.• Trade show/Vendor planning, including managing and coordinating employees.• Packing and filling orders while maintaining inventory counts and records.• Backend SKU management and website development.

• At a more senior level, researched, analyzed, and audited data expenditures.• Researched Federal Guidance on funding and eligibility to develop policies.• Analyzed contracts and invoices to determine proper use of funding codes.• Reported on expenditures to Federal auditors.• Wrote formal policy letters on behalf of the Department for publication.• Subject Matter Expert (SME) for Federally funded social assistance programs.

• Participated in quarterly County visits to audit expenditures.• Conducted research and presented results in meetings. • Built a VBA based database to turn paper forms to electronic forms.• Quickly learned new skills and applied them to daily tasks.• Completed paperwork, found discrepancies and addressed for resolution.• Filed paperwork, answered unit email account, answered phones

• Obtained P.O.S.T training and passed national level security background checks to become a trusted public safety dispatcher.• Used official police radios and telecommunications systems to serve as the primary contact for 9-1-1 calls and dispatching officers to calls for services.• Researched requested information using clearance through national databases (NCIC, NLETS, etc.), reported pertinent information, filed reports as needed, and updated files.• Managed the public counter for the campus Police Department, handling all public requests as they came in. • Developed a training manual for other Dispatchers and assisted in implementing policies and procedures for the workplace.• Developed a VBA-based (Microsoft Access) database to track bicycle registrations, track theft trends, and mitigate campus bicycle theft.

• Responsible for handling all incoming and outgoing mail • Answered and directed phone calls as needed, triaging the phone call and gathering information before transferring to the correct individual.• Prepared legal Summons and Complaints for service, including making copies.• Oversaw office duties such as making supply lists, filing, and monitoring the company email address.• Occasionally filed court documents at the Sacramento County Court to meet deadlines when process servers were unavailable.

• Upheld company standard of safety and asset protection through greeting of customers, monitoring front door security, and conducting asset protection walkthroughs. • Awarded for "Product Process Department MVP" Responsible for drafting, filing, and retaining any incident reports.• Application of knowledge of consumer electronics in order to provide outstanding customer service. • Assisted in training new employees throughout the store on Asset Protection guidelines.

• Assist the Invoice Branch in processing invoices from healthcare providers for inmates in the California Prison System. • Assisted in sorting incoming mail, filing, data entry, scanning, copying, and other functions necessary to assist staff. • Supported staff with the use of Microsoft Word and Excel to create various documents and forms for office wide dissemination• Adjudicated invoices from medical care providers to ensure proper payment for service• Used State Locator programs, called OBIS and Inmate Locator, to verify an inmate's location at the time of the service so the department could properly track and confirm inmate eligibility. • Created and maintained a training manual outlining policies and procedures within the division for Student Assistants.• Assisted in training and onboarding new Student Assistants.

• Supported the Court Liaison division of the Sacramento Police Department as the main point of contact for officers attending court which included, answering phones, filing, data entry, scanning, copying, and emailing subpoenas and important documents.• Acted as the liaison for district attorney’s, public defenders, and lawyers seeking to contact officers for court appearances.• Maintained a professional relationship with police officers, attorney’s and the public to assist in achieving department goals of timely subpoena delivery, officers’ appearance in court, and closing open cases. • Developed and maintained a training manual outlining policies and procedures within the division.

• Supported the departments Live Scan (fingerprinting) service by taking fingerprints, both rolled and electronic, for the the public, maintaining the cash register, and handling appointments while taking incoming phone calls. • Assisted at the front counter of the Police Department, answering questions and directing inquiries as needed.• Participated in the Police Activities League (P.A.L) as a representative for the department at elementary schools.• Maintained the contact card filing system, which was the departments main way to track history of contact with the public.• Filed and did data entry of traffic collision reports, in addition to other filings around the department as requested.• Supervised Jail Trustees on Special Projects.• Conducted follow-up investigations on non-criminal cases.• Directed traffic at accidents and major incidents.