Key Responsibilities:Operational Leadership- Direct daily operations, including fleet management, scheduling, and staff supervision, ensuring seamless service delivery.- Implement strategies to optimize efficiency and reduce costs without compromising quality.Client Relations & Experience- Maintain premium customer service standards, catering to elite clientele, corporate clients, and special event customers.- Foster strong client relationships to secure repeat business and long-term contracts.Team Development- Recruit, train, and manage a high-performing team of chauffer's, dispatchers, and administrative staff.- Conduct performance reviews and implement ongoing training programs to maintain excellence.Revenue Growth- Identify new market opportunities, expand services, and increased annual revenue.- Develop marketing initiatives to target weddings, corporate accounts, and airport transfers.Compliance & Safety- Ensure adherence to local, state, and federal regulations, maintaining the highest safety standards.- Regularly review and update operational policies for legal compliance and risk management.Technology Integration- Implement advanced booking, GPS tracking, and customer management software to improve operational efficiency and client satisfaction.

As the Venue Director at The Jewel KC, I oversaw all aspects of event operations, from managing logistics and coordinating with vendors to ensuring each event ran smoothly and met client expectations. I worked closely with clients to plan their special day, ensuring a seamless experience while maintaining the venue’s high standards of service. Additionally, I supervised staff, handled budgeting, and promoted the venue to grow business and maintain our strong reputation in the industry.