Maintain the application database. Write and post job advertisements for internal and external job sites. Screen candidates for the open positions. Schedule interviews with the appropriate managers. Attend job fairs and recruiting events. Coordinate pre-employment processes including drug testing and background checks. Coordinate and conduct new employee orientation. Greet visitors and answer calls to the HR office, answer questions and/or direct to the appropriate team member. Create and send letters pertaining to I-9 verifications, benefits, 401K, etc. Ensure that the necessary new hire and/or benefits paperwork is prepared and maintained in accordance with the law, as well as internal policies and procedures. Maintains internal files.

Respond and communicate to guests through a wide range of comment sources; guest comment cards, electronic SALT reviews, social media, direct calls, and other channels on behalf of the General Manager. Insure that issues are resolved for the guest, tracked, and addressed internally from an operating standpoint. Maintain all files, correspondence, and records of communication. Assists General Manager and Assistant General Manager in all phases of communication with Hilton, guests, and associates. As well as facilitate special projects for Management and other departments of the hotel.

Greet and register guests. Provide prompt and courteous customer service. Close guest accounts and ascertain satisfaction. Innovated a departmental newsletter, as well as several documents that made day to day operations more efficient. Responsible for the administrative tasks of the Front Desk Trainer position after our trainer was promoted.

Representative for assigned states of Wisconsin, Iowa, Nevada, Hawaii, and California. Resolved problems with customer issues as well as conflicts between the company and clients. Originated a standard operating procedure for receiving 1035 exchanges. Addressed all consumer/customer questions regarding Forethought products, accurately articulate feature advantages and benefits, and understanding the variances by State.

Improved website management and social media networking through search engine optimization. Implemented and managed a blog for the Park through WordPress. Supervised the White River State Park Visitor's Center. Managed office environment by assisting director with daily tasks and projects such as scheduling, creating presentations, and managing correspondence. Strengthened accounting processes by assisting controller in accounts receivable, accounts payable, and general ledger.

Supervised approximately 15-20 employees daily. Oversaw attractions department during a transition in management. Improved supervisor duties such as scheduling, training, and assistance in event set ups and teardowns. Resolved guests’ concerns through implementing guest recovery. Introduced customized monthly newsletters to boost morale, motivate staff, and aware of upcoming changes.

Guest/Customer Service, Trained new employees, Assisted in event set-ups and teardowns.