Maliah Hudson Email & Phone Number

Kansas City, Mo, Us

•The owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient journey•Provide professional, friendly and compassionate service to all patients and staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing•Manage clinic schedule ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow•Provide new patient onboarding including facility tour, data gathering, and staff introductions•Obtain verification of patient insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account•Coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys•Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning•Serve as a contact for post-care needs•Organizes cultural moments (e.g., patient’s goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated•Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic•Provide general office and clerical support to assigned location

*Assist patients in the community at vaccination/outreach events.*Assist in setting up and breaking down community events. *Accurately and legibly document demographic information provided by the patient/client at community events.*Accurately complete data entry into an electronic health record in a timely manner.*Communicate vaccination follow-up to patient via phone, text and/or email.*Staff COVID-19 symptom screening shifts at KC CARE Health Center locations.*Ensure client’s access to interpreters and translators as needed.*Attend and actively participate in all project related trainings and project meetings.*Keeps current with trends and developments related to essential job competencies.*Ensures strict confidentiality, adhering to established HIPAA guidelines and regulations as well as clinic policies and procedures.*Provide back up for other team members during absences.*Assist with all other duties assigned.

* Preparation and break down at covid testing and vaccination sites* Helping with registration and scheduling process for patients getting vaccinations* Entering vaccination and demographics data into electronic health records system