Malia K. Email & Phone Number

Hawaii

Performance | Compliance | Catalog | Inventory | Customer Service

Performance | Compliance | Catalog | Inventory

Hawaii

Performance & Policy Sr. Program Manager and Consultant for Amazon Sellers.

Seattle, Washington

• Partner with senior leadership, merchandising managers and buyers of the Business Development and Footwear Divisions to drive growth and profitability through identifying strategic opportunities in events, brands and product assortment.• Provide weekly financial reporting to the Division’s Vice-President and Directors.• Use data and analysis to identify growth opportunities, set business goals and forecast performance for new and existing business.• Responsible for ad-hoc analysis and project work related to Division planning and execution within a multi-channel retail environment.• Support reporting and ad-hoc analysis and projects for the Advertising/Online Ad sales and Sourcing teams.

Seattle, Washington

• Oversee regulatory initiatives through implementing strategic processes, mobilizing interdepartmental resources to ensure the timely accomplishment of initiative objectives, owning communication with stakeholders, reviewing restricted timelines and evaluating customer impact.• Respond to ad-hoc regulatory warnings ordered by governmental bodies by formulating strategies that effectively minimize business disruption while obtaining compliance within pressing deadlines. Optimal accuracy is ensured through researching and analyzing product trends, designing and conducting preliminary tests, and refining queries to target specific catalog databases.• Develop solutions with both legal and technical teams for restricted product issues and requests, ranging from creation of new processes, rule maintenance, regulatory projects and initiatives. • Ensure all products meet regulatory standards and protecting the customer experience by identifying illegal, prohibited and regulated products across Amazon’s 4 largest marketplaces (US, CA, UK and IN). Top performing rule writer in terms of rule production and accuracy. • Launched restricted products in new market places (IN and CN) by providing hands-on training to all current Restricted Products Rule Writers locally, globally and across external Product Compliance rule writing teams. Creating and updating detailed training materials and standard operating procedures to ensure continuous program and personnel development.• Consult both internal and external stakeholders through successfully presenting and describing complex technical processes, issues, identifying trends in data, troubleshooting and participating in the development of customer centered company policies.

Greater Seattle Area

• Produced a series of internal/external standard operating procedures as well as provided training to our international team members for the development of a new program that will on-board hundreds of Vendors in 4 marketplaces covering millions of products. • Researched regulatory compliance guidelines to successfully and effectively assist Vendors and Vendor Managers with escalated compliance issues ranging from Baby Diapers to Hazardous Chemicals.• Effectively worked and maintained relationships with retail teams, suppliers, and 3rd party testing labs.• Proficiently processed detailed test reports for Direct Imports Vendors to ensure the Vendor’s products meet marketplace regulatory compliance and customer safety.• Testing Specialist lead for the Preferred Program which assists Vendors with testing, frustration free packaging, regulatory requirements, labeling and translations.

Bellevue, Wa

• Assisted Paralegals with final audits for over 300 patent case files.• Assisted Project Managers with updating the firm’s SharePoint site by uploading, analyzing, and organizing over 400 cases.• Performed patent search inquiries through the USPTO and PAIR websites.• Conducted various data entry and website research projects for the IT, Filing, and Business Departments.

Greater Seattle Area

Acted as the designated legal assistant to one attorney while supporting all other attorneys and shareholders with scheduling, electronically storing and organizing case materials, trial preparation and document production; filed pleadings in State and Federal Court; kept attorneys calendars up-to-date.

Daejeon, South Korea

• Taught English classes to elementary public school students through motivational and innovative teaching methods.• Designed lesson plans and composed course material using PowerPoint and Prezi.• Created and guided new experimental special curriculum English classes.• Lead discussions and conversational lessons to Korean teachers.

Certificate, Paralegal Studies

Bachelor Of Arts (B.A.), Political Science; Law, Society And Justice Minor

Emphasis on International Relations