Malick Sow Email & Phone Number

Riverwoods, Il, Us

• Collaborated with users to understand needs and solve application-related problems.• Implemented new applications and updated existing ones for Discover Financial Services.• Developed strong analytical and problem-solving skills in a hybrid work environment.

Us

Columbus, Oh, Us

● Apply advanced troubleshooting techniques to resolve complex hardware and software incidents onsite and remotely ● Provide direction for troubleshooting, facilitate resources and shift team priorities accordingly and collaborate with manager of competing priorities ● Performs advanced desktop security tasks including setting up and maintaining backups, advanced investigation for virus alerts and associated causes, installing anti-virus applications, and installing application security updates ● Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications

Manage queue of IT support issues on a daily basis. Problem solving of all IT related issues at every level of the company. Partner with employees and director of IT to improve IT capabilities and productivity. Training of employees on correct ways to utilize available technologies or troubleshooting in the future.

Columbus, Oh, Us

Support of break/fix for: Point of sale equipment (Registers, MPOS, printers, scanners, cash drawers) Back office systems and applications (ACES, reports, e-mail)Provided IT inventory management, configured hardware, loading of software, testing, troubleshooting, and refurbishment to bring devices back to OEM specsProvided basic repairs in addition to shipping

Melville, Ny, Us

Receive, document, triage, escalate, and respond to all customer requests within acceptable timeframe asdefined by the current Service Levels andutilizing the Service Desk ticketing system

Perrysburg, Oh, Us

Accurately diagnosed and problem-solved system, hardware, and software problems, documenting as needed.• Used technical knowledge of Microsoft Windows 7, Outlook, Office 2010 applications, and NCR Aloha software to solve any problems at Wendys restaurants.• Provided continual support of software, hardware, applications, and related programs.• Did password resets, setup security questions, and used remote tools.• Navigated through Knowledge Base/Active Directory quickly and efficiently• Created detailed and accurate tickets using information provided by clients.

Cranberry Township, Pennsylvania, Us

• Processed sales transactions at the POS counter.• Built rapport with customers and provided them with genuine guidance and support • Managed relationships with kitchen staff and resolved issues with customers promptly.• Recognized by management for going over and beyond call of duty. • Responsible for saving and retaining merchandise while increasing sales.• Managed kitchen staff and delegated tasks related to meal prep, cooking and delivering food to diners in a timely fashion.

New Albany, Ohio, Us

• Cleaned dishes, kitchen, food preparation equipment, and utensils.• Maintained kitchen work areas, equipment, and utensils in clean and orderly condition.• Stocked supplies such as food and utensils in serving stations, cupboards, refrigerators, and salad bars and transferred supplies and equipment between storage and work areas.

Cincinnati, Ohio, Us

• Greeted customers cheerfully and provide great service that resulted in 100% customer satisfaction.• Bagged customers’ orders following load limits and proper bagging procedures.• Responsible for keeping the check stand and the store area clean and free from clutter.• Responsible for keeping grocery carts in their proper and designated areas and various cleaning assignments, including restrooms, shelving and other cleaning as assigned by management.

Computer Software Engineering

Comptia A+ And Network+ Certifications, Information Technology