As the General Manager of Technology, Data, and Cyber at Queensland Airports, I am a senior leader with a strategic vision, orchestrating transformative initiatives that shape the organisation's technological landscape. With end-to-end ownership of applications, infrastructure, and mission-critical systems, I drive excellence and digital transformation.Leveraging AI, ML, and big data, I redefine customer experiences and empower business growth. My commitment to data governance yields invaluable insights, making data a strategic asset. Vigilant in cybersecurity, I uphold robust risk management, fostering a secure operating environment.Collaborating seamlessly with stakeholders, I align technology initiatives with business goals, optimising efficiencies and championing digital advancements. My leadership nurtures diverse talent, fostering innovation and collaboration.As an senior leader, I position Queensland Airports as an industry pioneer, setting new standards in innovation and customer-centricity. Guided by a commitment to excellence, I drive strategic transformation, solidifying our position as a trailblazer that differentiates ourselves from other airports in the region.

As the Head of Technology - Personalisation at the Qantas Group, my strategic leadership drove innovation in customer personalisation. Embracing agile at scale methodologies, I led a large high-performing team, that developed from the ground up the technology platforms capable of curating tailored experiences for Qantas Frequent Flyer (QFF) members. Measuring value was paramount as only out performance of older ways of working would secure ongoing funding for the program. Qantas's substantial investment validated the transformative potential of personalisation.Leveraging AI and ML, we achieved seamless integration of personalised offers, promotions, and recommendations across numerous channels and partners, elevating customer satisfaction and loyalty. Our initiatives contributed to an impressive net revenue uplift of 1%, equating to over a $40 million profit increase.Fostering innovation and collaboration, we embraced agile practices, adapting real-time data insights and customer feedback loops. The success of the personalisation program positioned Qantas as a customer-centric industry leader.My tenure epitomised a dedication to technological advancement and customer excellence. As a technology leader, I continue driving transformative change to shape the future of customer experiences in the aviation industry.

As the Digital Transformation Lead at Western Sydney Local Health District, my role was instrumental in driving transformative change through the development of crucial strategies, roadmaps, recommendations.In the domain of unified communications, I spearheaded the creation of comprehensive strategies and roadmaps to seamlessly integrate advanced communication technologies. By evaluating options and making data-driven recommendations, I ensured efficient information exchange and real-time collaboration among healthcare teams.Patient experience was a focal point, and I formulated innovative strategies and roadmaps to personalise healthcare journeys. Understanding patient needs, my recommendations incorporated digital solutions like remote patient monitoring and streamlined appointment systems, enhancing satisfaction and health outcomes.Data privacy and security were paramount, and I led the development of robust strategies and roadmaps to safeguard sensitive patient information. My attention to compliance and industry best practices ensured data protection and secure access for authorised personnel.Identity and access management strategies were expertly formulated, bolstering security measures while providing seamless access to essential systems and resources for authorised personnel.Many of the strategies we developed in collaboration with consultant vendors so their management was another critical aspect, I ensured partners like KPMG, Deloitte, and Accenture understood our desired outcomes and objectives and oversaw their deliverablesMy dedication to excellence and expertise in developing strategies, roadmaps, recommendations, and overseeing delivery costs and timelines drove transformative change. Advancing healthcare through technology was an extremally rewarding experience and my work at Western Sydney Local Health District remains one of my most celebrated roles where I enhanced patient experiences for improved health outcomes.

As the Technology Lead at Sydney Trains, my role centered on developing innovative technology solutions to support Activity-Based Working (ABW) and the fit-out of new buildings. Collaborating with cross-functional teams and stakeholders, I developed and executed technology strategies aligned with ABW principles.My focus on a user-centric approach involved actively seeking employee feedback to fine-tune technology solutions and cater to their needs. By leveraging cutting-edge technologies such as smart building systems and IoT devices, I created a digital ecosystem supporting diverse employee requirements.I ensured seamless connectivity through comprehensive technology infrastructure, including network and connectivity solutions, enabling employees to access essential resources and applications across the ABW environment.Strategic partnerships with vendors and technology service providers enhanced Sydney Trains' technology landscape, enriching ABW initiatives. My adept vendor management skills resulted in successful collaborations.As the Technology Lead, I played a pivotal role in driving digital transformation, facilitating a modern work environment, and empowering employees to thrive in a dynamic and collaborative setting. By delivering top-notch technology solutions, I enhanced operational efficiency and employee engagement within the ABW framework.

Enterprise Architect responsible and accountable for the strategy and architecture of a series of initiatives including:* Enterprise Voice and Video Conferencing* Corporate Protected Networks * Enterprise Mobility Management * Vendor engagement and management* Govern solution architecture designs ensuring compliance with architectural standardsAli successfully delivered the architectural governance, vendor selection, solution designs and delivery of the initiatives above as well as * Extensive hardware refresh (Microsoft Surface Pro 4) and SOE upgrade to Windows 10* Microsoft Exchange 2013* Migration from Blackberry Enterprise Server to Citrix XenMobile Enterprise Mobile Managment * Mobile handset replacement * Protected Level corporate wired and wireless network upgrade* Guest Network * Unified Comms, using Skype for Business softphoneAli created the APRA Future Workplace strategy and roadmap. Engaging with all aspects of the business, educating executive general managers on Digital Workplace and conducting workshops throughout APRA ensuring to align the strategy to real business objectives and the APRA strategic plan. As part of the strategy and roadmap, Ali identified capability gaps and a program of works to bridge the gaps with improved capabilities across technology, facilities and culture over 4 years.

Principal architect for Transport designing and delivering IT infrastructure and governance to support Activity Based working.

I'm responsible for investigating and designing innovative solutions for implementation across a spectrum of technologies at Sydney Water.Understanding the need to solve a business problem and using a consistent and pragmatic approach, I solve that problem within the constraints of the business and project.

* Provide Technical consultancy to Fujitsu clientele on the Direction of their IT plans.* Manage human resources in the SOE space* Manage SOE development from beginning to end, * Improve Fujitsu clientele SOE environments * Document current solutions and propose through documentation recommended improvements* Ensure all work carried out complies with ISO20000 standards using ITIL frameworks as a guide.* Manage technical projects ensuring that work is completed to the highest level.* Be flexible with regards to work locations and time as Fujitsu clientele are located all over Australia and the world.* Provide detailed and accurate reports to CIO level management on work completed and expected workloads for the future* Ensure the highest level of professionalism, appearance and manner in every aspect of my work.

•Manage SOE across multiple organizations and environments•Develop new SOE platforms and standards•Document standards and practices•Update VB scripts as required•Troubleshoot SOE issues•Develop new procedures to enhance SOE team productivity

•Design and Implement a secure SOE using Windows XP Service Pack 2 •Manage the desktop role and ensure milestones were met in due course•Design\Restructure Active Directory •Design Implement Group Policies in Active Directory•Create an SOE build that can be deployed on any Hardware System•Complete and manage Desktop role out documentation•Provide detailed project plans to be submitted to executive management•Develop MSI installation files using Wise •Proide support and training to team when required.•Develop MSI deployment strategies using Group Policy and Wise Packaging studio and Altirs •Head the deployment team and ensureing smooth transition to the new envirment and managing asset transittion and redeployment.

Operational EUC support and development. My responsibility included supporting the operational running of the EUC environment as well as introducing improvements to the environment.