Worked with a team of engineers and product managers on strategic development of Bloomberg's mobile application in order to provide a service which complements and enhances the terminal desktop experience. Responsibilities included, but were not limited to: - Client engagement- Collaboration with internal stakeholders- Product development and design- Business planning & strategy - Marketing & campaigning

Worked with team of engineers and product managers on commercial and strategic development of Bloomberg's real-time chat offering. Responsibilities included business planning, project management and product development. As a member of the team, I managed the core chat platform and strategic initiatives such as: - Development and release of IB's integration services & APIs - Development and release of IB's pill and plugin framework - Release of Bloomberg's IB workflow solution for MiFID reporting and trade negotiation- Integration and improvement of Bloomberg's mining, AI & NLP models across its messaging platforms

Managed a team of account managers for Global Tier 1 banks. Responsibilities included: - Building and maintaining senior level relationships internally and externally- Performance management- People development- Enterprise Solution Selling- Strategic/business planning. In parallel, projects and initiatives included: - Community Advocacy for Europe, Middle East & Africa, which entailed liasing regularly and directly with Product on the development and release of features related to Bloomberg's communication and collaboration suite.

Managed senior level client relationships in order to ensure they leveraged the total value of Bloomberg's financial data products. Responsibilities included:- Managing $40m in terminal revenue across two of company's top mid tier customers- Building and maintaining relationships across all business areas and regions within accounts- Collaborating internally across terminal, ancillary and enterprise product- Consulting on cost saving initiatives - Account and project management- Prospecting and pipeline generation to expand client base - Developing and communicating ideas for product development- Organizing seminars and trainings to increase usage- Strategizing to ensure our offerings are aligned with client business plans- Implementing group-wide campaigns for targeted prospecting- Co-heading 2013 Summer internship program

Covered a wide range of mid-sized banks based in London in order to maintain and grow core revenue generating business. Responsibilities included: - Demo'ing prospective clients on our financial products - Relationship and project management across all asset classes - Conducting desktop review to assess cost savings potential - Liaising with Market Data and business in order to ensure optimization of all offerings - Co-ordinating and facilitating client trainings in order to increase usage - Prospecting in order to expand presence and increase market share - Completing competitor displacements via spreadsheet and desktop replications- Co-heading 2011 and 2012 Summer internship programs

Managed team of FX and Commodity specialists who provided customer service mainly to our European client base via live chat and phone. Responsibilties included: - Resolving and addressing escalated issues- Driving team productivity and quality of service on weekly basis - Interviewing and screening candidates for recruitment - Co-Heading 2010 Summer internship program- Training representatives on customer service and general FX knowledge - Participating in business planning to improve technology around departmental workflow - Collaborating with other regional offices and departments to ensure global consistency

Managed team of FX and Commodity specialists who provided help desk service via live chat and phone to our North American client base. Responsibilities included: - Resolving and addressing escalated issues- Driving team productivity and quality of service on weekly basis - Interviewing and screening candidates for recruitment - Co-heading 2009 Summer internship program- Training representatives on customer service and general FX knowledge - Participating in business planning to improve technology around departmental workflow - Collaborating with other regional offices and departments to ensure global consistency

Acted as Help Desk representative, assisting with inquiries relating but not limited to functionality and navigation of software. Completed general training in all asset classes prior to FX specialization in order to provide accurate, efficient customer service to Bloomberg users and all player types.

Resolved and escalated issues via phone to various departments within organization. Main objective was to become familiar with company structure, upper management, and terminal business through usage of product and internal systems.