Malik Abdul Email & Phone Number

Bangalore

India

I have more than a 1 years experience in telepermance in Flipkart process e-commerce private sector as key account manager

Bengaluru Area, India

Desktop Support Engineer is responsible for managing a multi-user computing environment within a local area network (LAN). The responsibilities of a Desktop Support Engineer typically include installing and configuring system hardware and software, upgrading software and performing backup/recovery tasks.The main responsibilities performed by a Desktop Support Engineer are:* Installation and maintenance of Windows OS* Installation/updating of desktop software* Remote desktop connections* Antivirus support* Create a backup and recovery policy* Desktop performance monitoring and optimizationBefore facing any interview for a Desktop Support position, make sure that you have enough knowledge on these technologies:Basic Network Concepts:* Data communication and transmission techniques* Fundamentals of OSI and TCP/IP model* IP address classes* IP subnetting* IPv6 fundamentals* Basics of switchingWindows Functionalities:* Installing Windows Operating System on desktops* Managing and troubleshooting access to shared folders* Configuring and troubleshooting hardware devices and drivers* Troubleshooting system startup and user login problems* Configuring and troubleshooting remote connections* Configuring and troubleshooting Internet Explorer* Configuring and troubleshooting Outlook Express* Resolving issues related to application customization* Identifying and troubleshooting problems related to security permissions* DHCP* DNS

Bangalore

Desktop/Laptop on-site and phone support;Printer/Fax support;Backup system support;-Updating current infrastructure;Deploying new equipment;Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.Provide initial assessment of urgency and business impact on all support calls.Manage service requests, software installations, new computer setups, upgrades, etc.Record incident resolutions in the Help Desk tool.Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.Monitor daily backups.Ability to work independently and in a team environment.Ability to communicate well with internal and external contacts

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Male

Activities and Societies: Cricket and football volleyball

Bachelor Of Business Administration, Business Administration And Management, General, Male

Activities and Societies: Desktop support Engineer and customer supportRecently I was working telepermance client as s Flipkart.