Malik Abdullah Email & Phone Number

Islamabad, Islāmābād, Pakistan

International Remittance - Mobile Wallets & Bank TransferCross Border PaymentsPartner Onboarding (International and Local) - NDA, MoU, Agreement, Due Diligence, AddendumReconciliation and SettlementRegulatory ReportingSystem DevelopmentsOperational Manual Update & revamping Processes including Financial FlowForeign Partner dealings and managementAudit & ComplianceComplaints/Disputes Resolution & Customer SatisfactionPrefund ManagementDigital BankingTransactional BankingBranchless Banking

Branch Operations Managment of North Region Branches Improved Service Quality and Operational efficiency at branch levelAudit & ComplianceRegional Branch AdministrationExtensive Trainings of Branch Operations Staff to enhance skills set, increase productivity and reduce TAT for routing operational services

Abbottabad District, Khyber Pakhtunkhwa, Pakistan

Digitalization of Mobile App for Account Opening with complete compliance of SBP Prudential RegulationsUpdated Branch Operation Manual with latest SBP Prudential and Bank Regulations to Enhanced/Simplified Policies and Process Controls

Attained “Highest Rating GOOD” in Surprise Audit 2019 Conducted by State Bank of Pakistan for Clean Note Policy, Cash Management and General Branch OperationsSuccessfully maintained Internal Audit Rating of “Fair & Satisfactory” convectively for five years, while provided full support to Sales / Business to grow more than 120% each year.Worked as Acting Branch Manager and Improved overall Business of branch by 50%, Increased Assets and Liability portfolio by more than 50% and Maintained Portfolio At Risk to 0%Setting Up new Branch and Relocation of Branches Supervised Branch Operations to ensure smooth running of branch as per regulations issued by regulatory authority (State Bank of Pakistan) and bank itself.Monitored functioning of branch in all aspects including operational and administrative functionsTrained the branch staff and build their professional and leadership potential

Islamabad

Worked in ADC department in ATM / Mobile Wallet Card OperationsWorked for production and distribution of ATM / Mobile-Wallet / Salary Disbursement Cards to 50k+ locations in bulkLaunched Inventory Management SystemCoordination with different departments, branches & vendorsStock Control

Greater St. Louis Area

Worked with Vice President of Operations, Director HR & Director Administration on different projectsLearned different business aspects of non-profit/non-government organization in the USAWorked on Financial and HR files (update and maintenance)Attended meeting with board of directors*Working as Intern was part of my scholarship program to gain professional credit hours, required to complete my studies and scholarship

Built relationships with Govt. / Non Govt. organizationsWorked as Focal Person for internal / external stakeholdersEstablished sub offices as per project requirementsMonitored Logistics and warehouse management that includes supplies, record keeping and movement of goods & personnelCoordination and Management with different suppliers & vendors

Certificate Of Specialization, Business Administration And Management, General

Activities and Societies: Member of Phi Theta Kappa Honor Society - Xi Epsilon Chapter International Business Management Economics

Bachelor Of Science (B.S.), Computer Science