- Work on creating opportunities for product growth, maximizing investment returns, contributing to user experience development, and introducing new features and added values to the platform.- Analyze user behavior, contribute to restructuring user journeys, lead the launch campaign for new journeys, and measure the impact of improved journeys.

- Manage contracts and governance procedures, monitor technical issues, work on improving operational team processes, align with management expectations, and maintain quality communication with customers and their complaints according to the operations management targets.- Lead the project to rebuild the operations team's dashboard, contributing to a 70% increase in customer satisfaction and enhanced team efficiency.

Working to improve the customer experience and striving to facilitate the experience completely for customers

Develop sales and raise revenue