System Analyst
Current- Tier3 technical support related to computer systems, hardware, and software
- Creates/ Manages user ring central accounts.
- Manages over 240 sites in meraki nationwide.
- Develop and maintain support procedures and end-user training documentation.
- Responds to outages in managed SLA time/ escalates to service carrier if necessary.
- Cut company cost by migrating unused POTS phone system to SIP/VOIP for over 240 sites nationwide.