Malik East Email & Phone Number

Dallas, Tx, Us

Jackson, Mississippi, United States

Deliver advanced technical support for HP servers and HPE data center equipment across multiple military bases, ensuring seamless operations for critical systems.Spearheaded efforts to reduce critical downtime by 20% through proactive installation, configuration, and troubleshooting of server hardware and network infrastructure.Collaborate closely with cross-functional teams to maintain high system availability and promptly resolve escalated technical issues, ensuring continuity of mission-critical operations.Actively monitor and resolve network performance issues, applying innovative solutions to enhance connectivity and system performance.Develop and document technical procedures, contributing to knowledge-sharing and team development.

Provided enterprise-level IT field support, specializing in server management, network troubleshooting, and hardware installations to ensure smooth operations for clients.Consistently achieved a 95% client satisfaction rate by delivering prompt, effective, and customer-focused technical solutions.Conducted in-depth troubleshooting of IT systems, including diagnosing and resolving complex server issues to restore functionality.Documented technical processes and solutions to establish a comprehensive knowledge base for future support activities.Earned recognition for exceptional service delivery and technical expertise in high-pressure environments.

Installed and maintained network equipment, servers, and end-user devices for a diverse client base, ensuring reliable performance and uptime.Diagnosed and resolved over 100 hardware and software issues, significantly improving operational efficiency for clients.Conducted server maintenance, including updates, backups, and performance tuning, to ensure system stability and data integrity.Built trust with clients by providing clear communication, setting expectations, and delivering results that exceeded expectations.Assisted clients in implementing secure and efficient IT solutions tailored to their business needs, contributing to long-term technology improvements.

Provided exceptional onsite technical support by setting up, configuring, and troubleshooting devices for customers, ensuring their seamless functionality.Assisted in lead generation by engaging with prospective clients during service calls, contributing to the company's growth objectives.Delivered training and support to end-users, empowering them to effectively utilize their technology solutions.Maintained detailed logs of all service activities to improve tracking and customer service quality.Recognized for outstanding customer service and the ability to communicate technical concepts to non-technical audiences.

New Jersey, United States

Completed an intensive Full Stack Java Developer training program, with hands-on experience in full-stack Java development frameworks and technologies, including Servlets, JDBC, and Core JAVA.Designed and developed web-based applications using industry best practices, focusing on object-oriented programming and backend integration.Gained a deep understanding of the software development lifecycle (SDLC), troubleshooting, and debugging techniques to deliver robust and scalable applications.Collaborated with peers to solve real-world programming challenges, enhancing teamwork and communication skills in a virtual environment.

Lorman, Ms

Provided administrative and operational support to the Office of Educational Equity & Inclusion, ensuring compliance with Title IX regulations and diversity initiatives.Conducted intake interviews with students facing personal and sensitive issues, including sexual assault concerns, offering a compassionate and confidential approach.Assisted in event coordination and outreach efforts to promote diversity, equity, and inclusion across campus.Performed routine office tasks, such as data entry, file management, and student support, with accuracy and efficiency.

Lorman, Ms

Installed, configured, and maintained Cisco routers and desktop computers to support departmental IT infrastructure.Troubleshot and resolved technical issues related to computer systems and network connectivity, minimizing downtime for the department.Led a team of three to teach basic front-end development (HTML, CSS, JavaScript) and SQL to students, fostering their understanding of foundational programming concepts.Installed and configured new software releases, ensuring systems were up to date and optimized for academic use.