Shakeel Ahmed Khan Email & Phone Number

Islāmābād, Pakistan

As a Team Leader of Content Moderation at Snack Video, I lead a team of moderators and recheckers, ensuring efficient content moderation while managing key performance indicators (KPIs) and maintaining a low latency rate. My key responsibilities include:1. Team Leadership and KPI Management: Supervise and mentor team members, ensuring their performance meets KPIs standards. Monitor and manage recheckers to ensure thorough content reviews while keeping the latency rate below the required threshold. Conduct regular performance reviews and provide feedback to enhance team productivity and accuracy.2. Live Broadcast Moderation: Oversee the review of live broadcasts, live covers, and live screenshots for both anchors and guests. Manage livestream clip moderation, including reviews for compliance with platform policies.3. Video Moderation: Lead safety reviews (first and second instance) for video content, appeals, and live complaints. Handle video reports, ensuring timely and accurate moderation.4. Text and Image Moderation: Review user information, comments, images, and external links for policy adherence.5. Advertisement & Policy Compliance: Moderate overseas ads, brand open-screen ads, and verify advertisers for policy compliance. 6. Complaint & Appeal Handling: Oversee the review and recheck process for video appeals, user complaints, and live complaints.7. Reports & Audits: Manage live streaming, private message, and video reports, ensuring thorough audits and policy compliance.

United States

As an E-commerce Manager at Applied Physics Inc., I managed a team responsible for two Amazon seller accounts, driving sales growth and ensuring operational efficiency. My role required strategic decision making and close collaboration with both the team and the project manager to ensure optimal account performance.Key responsibilities included:Team Management: Supervised and guided the Amazon team to ensure productivity and goal alignment.Product Listing & Quality Control: Managed product listings, and optimized content for better visibility and sales performance.PPC Optimization: Developed and optimized pay-per-click (PPC) campaigns, focusing on maximizing return on ad spend.Reporting: Regularly reported to the project manager regarding team performance, sales metrics.Product Hunting & Sourcing: Conducted extensive product research and sourcing to identify profitable items that align with market demand.Keyword Research: Utilized advanced keyword research techniques to enhance product discoverability.Promotions & Coupons: Made strategic decisions regarding promotions and coupons to boost sales.Product Compliance Management: Ensured all products adhered to Amazon’s compliance regulations.Account Health Protection: Monitored account health metrics, implementing measures to maintain high seller performanceCase Log Management: Handled Amazon case logs, ensuring that all queries and concerns were addressed promptly and effectively.Product Pricing & Brand Partnerships: Set product pricing strategies and approached brands through email to explore partnership opportunities.WooCommerce & Shopify Integration: Oversaw WooCommerce and Shopify integrations with Amazon to streamline multi-channel selling.A+ Content & Product Images: Collaborated on product images and A+ content ideas to enhance product listings.Competitor Analysis: Continuously monitored competitors to stay ahead in the marketplace and adjust strategies accordingly.

Islamabad, Islāmābād, Pakistan

As a Sales Supervisor, I successfully led sales efforts and managed multiple Amazon accounts, focusing on performance optimization and team productivity. I was responsible for overseeing a business unit with four teams of 20 members each, ensuring that sales strategies were effectively executed and that team members were consistently meeting targets.Key responsibilities included:Team Leadership: Supervised four teams, conducting regular performance assessments of team leaders to ensure efficiency and productivity.Training & Development: Provided training for new recruits and ongoing coaching for team members to improve their skills in sales techniques, account management, and PPC optimization.Amazon Account Management: Managed over 10 Amazon accounts, focusing on optimizing listings, driving sales, and maintaining account health.PPC Campaign Management: Launched and monitored PPC campaigns, ensuring they delivered strong ROI and boosted traffic and conversions.Performance Monitoring: Regularly reviewed team members’ listing quality and sales performance, providing guidance and training to help them meet sales goals.Reporting & Data Analysis: Utilized Excel functions such as VLOOKUP to analyze sales data and generate reports that provided insights into team and account performance.Strategic Meetings: Held regular meetings with team leaders to discuss strategies for improving performance and sales outcomes.Attendance & Punctuality: Ensured team members adhered to schedules, maintaining high standards of punctuality and accountability.Tools Used:Helium 10KeepaRondaful ERPDingTalkKey achievements included improving team performance, optimizing Amazon account strategies, and driving revenue growth through effective PPC management and data-driven decision-making.

Islāmābād, Pakistan

As an Ecommerce Specialist at Spectrum BPO, I was responsible for managing Amazon seller accounts with a focus on optimizing performance and driving sales growth. My role required a deep understanding of Amazon's marketplace and included a wide range of tasks aimed at maximizing product visibility and maintaining account health.Key responsibilities included:Product Listing: Created optimized product listings to improve visibility and drive sales.Keyword Research: Conducted in-depth keyword analysis to ensure listings were optimized for search, leading to increased organic traffic.Competitor Research: Analyzed competitor strategies to inform pricing, promotions, and listing enhancements.Account Health Protection: Specialized in maintaining and improving Amazon account health by proactively managing performance metrics and resolving any potential risks.Promotions & Coupons: Developed and managed promotions, including coupons and discounts, to increase sales and customer engagement.PPC Campaigns: Managed and optimized pay-per-click (PPC) advertising campaigns to maximize return on investment (ROI).Product Optimization & A+ Content: Enhanced product listings with A+ content, improving conversion rates and customer satisfaction.Inventory & Sales Dashboard: Monitored product performance through inventory and sales tracking dashboards to ensure stock levels and sales targets were aligned.Tools Used:Helium 10Jungle ScoutKeepaSlackMonday.comMS ExcelSeller CloudKey achievements included improving account health scores, increasing sales through optimized listings and targeted promotions, and driving success through strategic PPC management.

Islāmābād, Pakistan

As a Senior Customer Support Specialist at Serendipity, I was responsible for managing high level customer service operations for the (Snack Video) project, a fast-growing social media platform. I successfully handled a wide range of complex customer concerns, including account issues, video content violations, and merchant backstage support, ensuring smooth platform operations and an enhanced user experience.Key responsibilities included:Customer Issue Resolution: Managed many customer inquiries, addressing concerns such as content moderation, account violations, and video disputes. Merchant Backstage Support: Provided specialized support to merchants using the platform, helping them navigate the backstage interface, resolve transaction issues, and improve their performance metrics.Policy and Violation Management: Actively identified and resolved issues related to community guideline violations, working closely with internal teams to ensure content compliance and mitigate risks for the platform.CRM Expertise (Zendesk): Utilized Zendesk CRM to streamline ticket management, track customer concerns, and maintain a clear record of issue resolution. Optimized workflow to improve response times and customer satisfaction.Cross-functional Collaboration: Worked closely with product, compliance, and technical teams to provide feedback based on customer concerns, contributing to platform improvements and feature enhancements.Data-driven Problem Solving (Noah ): Used the Noah analytics tool to analyze customer data and identify complaint patterns, providing insights that led to proactive issue management and a significant reduction in support tickets.My experience in navigating complex customer service challenges, combined with expertise in Zendesk, Noah and Marchent backstage has equipped me to enhance customer experiences, streamline operations, and drive success for digital platforms.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Education record

Education record