Malik Hicks Email & Phone Number

Richmond, Va, Us

• Provides technical guidance, and consulting for services offered by VITA's Business Platform Solutions team.• Serve as a subject matter expert in support of VITA's implementation of SharePoint,Teams, Power Platform, and other Microsoft 365 (M365) products• Provides SharePoint, Teams, and M365 development support by analyzing specifications, designing logic, writing code, customizing products, testing, debugging, and documenting software for VITA and VITA's Business Platform Solutions customers.• Oversees, resolves, and assigns service portal requests within Keystone Edge, which operates on the ServiceNow platform.

Richmond, Va, Us

Provides technical guidance and consulting services to state government agencies.Administers and maintains Microsoft 365 tenant-level licensing.Monitors and delegates service portal requests within Keystone Edge.Develops and supports business platform solutions through the use of Microsoft's Power Platform.

Richmond, Virginia, Us

• Lead troubleshooting efforts for complex service tickets or tickets escalated by other IT Operations Technicians• Implement, maintain and oversee process automation efforts, including, but not limited to Microsoft Flow/Power Automate processes for the People and Culture team, IT/SecOps team, Finance team and Compliance team• Create and maintain documentation related to IT Help Desk support processes and responsibilities to include ‘how to’ and training documentation• Continue to support the SecOps team with security and access efforts; ensuring proper role accesses in partnership with the security team• Serve as a lead on any office expansion or location move efforts, including include workstation setup, appropriation of needed IT equipment, initiating discussions with Paymerang support vendors, and keeping the IT Administrator updated on progress.

Richmond, Virginia, Us

• Acts as first line technical support for all staff technology issues. • Assist remote staff using telephone and various remote management software. • Performs computer imaging and deployment for Windows and Apple hardware. • Produces and manage PC build image inventories.• Creates and manages company driven automated processes via Microsoft Power Automate• Created an asset management inventory system using Microsoft Access• Manage in-office peripherals including printers, TV/PC kiosks, video conferencing. • Supports company staff in day-to-day operations of system, network and admin responsibilities.• Performs supporting compliance activities for in-scope managed technologies. • Participates in change management processes and perform organization communications when necessary to support the required change.

Richmond, Va, Us

• Served as the primary point of contact on all matters related to hardware, software, and communications support for all departments• Identified and resolve daily technical issues and propose effective solutions related to maintenance, updates, installs, licensing, billing, and configuration• Served as the main point of contact for our third party technology consultant• Ensured ongoing system security and back ups• Performed all aspects of IT user maintenance, including addition, modification and deletion• Assisted in the decision making/planning process of IT needs at the beginning/end of each fiscal year• Ordered standard IT equipment for the department and see to the responsible disposal of retired equipmentMaintain a proper inventory of all IT related equipment and softwareParticipate in the evaluation and piloting of new products and services (both hardware and software)Follow up on all fixes and repairs on IT products in the departmentTrain users in technical tools such as running diagnostics, remote access systems, etc.Disseminate IT information to departmental staff in person and writingAssist in departmental moves of IT hardware and communications

Richmond, Va, Us

• Established a safe and inclusive environment for academic and personal growth• Budgeted and allocates funds provided for events within the residence hall• Supervised eight resident assistants while overseeing program tracking and hosting one on one meetings• Aided direct support to Hall Director while assisting fellow Resident Assistants in program planning• Enforced Housing Department policies while responding to on-call situations• Collaborated with on/off campus partners to create student involved programs

Richmond, Va, Us

• Assisted university instructor with facilitating conversations with the students• Assisted with developing weekly lesson plans• Provided feedback on how to approach the students

• Created a barcode system utilizing Microsoft Excel for inventory use• Created a looping digital media disc for video output in the lobby area• Upgraded computer Operating Systems from Windows 7 to Windows 10 Pro.• Established a HomeGroup network path for the purpose of file sharing between computers

Richmond, Bc, Ca

• Provided customer service to library patrons with technological issues (PC and Phone related)• Managed employee timesheets while overseeing work study student progress throughout the school year• Configured library equipment for programmed events (projectors, laptops, and microphones)• Instructed ongoing computer classes on Computer Basics with essential foundation training and utilizing key system applications such as Google Chrome and Microsoft Word• Administrated account creation of emails for use