Telemarketing Services - Business Consultant

• Manage a team of call center agents.• Provides supervision and development opportunities for associates.• Respond to incoming calls, emails and other message from customers and give them the right answers and directions.• Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals.• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization.• Discuss a sales theme or point-of-interest topic for the agents.• Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards.• Perform orientation, on boarding and update records with new hires.