• Manage a team of 10 concierges, including full-time, part-time, temporary, and on-call staff.• Provide coaching and mentoring for junior staff and team members.• Ensure all team members are trained to provide excellent customer service.• Support concierges in resolving property-related issues.• Responsible for the daily operations of the concierge team in their capacity to assist residents, tenants, property management and clients with daily tasks to include; logging in… Show more • Manage a team of 10 concierges, including full-time, part-time, temporary, and on-call staff.• Provide coaching and mentoring for junior staff and team members.• Ensure all team members are trained to provide excellent customer service.• Support concierges in resolving property-related issues.• Responsible for the daily operations of the concierge team in their capacity to assist residents, tenants, property management and clients with daily tasks to include; logging in packages, mail handling, accurately completing daily shift memo notes and notifying property management according to PM criteria. • Assure each concierge clocks in and out on time. Create a monthly task calendar, organize staff meetings, and maintain cleanliness of the desk and back area. Schedule one-on-one meetings with team members as needed. Respond to PM requests and communicate to team changes in practice and/or policy.• Ensure that concierge training is up-to-date for current team members, and efficiently onboard new team members with the resources they need to succeed. Show less

Greet guests and customers for various tenantsMaintain system with daily log of day-to-day operations in Microsoft ExcelEstablish security access to authorized personalObserve and report suspicious activity to managementRequest and coordinate emergency personnel for any high-risk situationsCreate and manage detailed incident reports of daily operations in Microsoft ExcelTrack daily shipping and outgoing packages in Microsoft ExcelManage tenant complaints and file… Show more Greet guests and customers for various tenantsMaintain system with daily log of day-to-day operations in Microsoft ExcelEstablish security access to authorized personalObserve and report suspicious activity to managementRequest and coordinate emergency personnel for any high-risk situationsCreate and manage detailed incident reports of daily operations in Microsoft ExcelTrack daily shipping and outgoing packages in Microsoft ExcelManage tenant complaints and file necessary reports with managementOrganize employee schedule and keep track in Microsoft ExcelProtect the company’s property and staff by maintaining a safe and secure environmentPrevent all illegal and inappropriate actions in the buildingEnsure constant world class customer service at all times Show less