Malik Khan Email and Phone Number

• Liaising with different departments to advance various systems used within different teams such as parts and warranty.• Understanding a vast number of systems and developing training courses to release to the Network.• Working with technical teams to locate and develop an understanding on how faults on vehicles are created and resolved.• Understanding components which make up the internal combustion engine as well as electrical vehicles, powertrains and high voltage components such as traction motors, power electric boxes and PHEV gearboxes.• Understanding how high voltage battery systems work, what they incorporate, how to test them, how they are utilised on current Electric Vehicles as well as aiding to advance modern technology.• Developing my knowledge on the removal and replacement of EV batteries and understanding the components which allow them to function.• Communicating internationally with stakeholders to obtain approval and funding for various projects.• In regular contact with dealer principals, technicians and service advisers, addressing issues found with vehicle diagnostic kits and general inquiries.• Communicating with suppliers and engineers when developing vehicle accessories such as tow bars, roof bars, rubber and fabric floor mats and much more across the MG Brand for countries in Europe.• Reviewing Owners Manuals, Navigation manuals, service documents, circuit diagrams and various literature, ensuring language and format is to a high standard.• Utilising Engineering software (EDS) to configure vehicular software and perform tests to ensure smooth operation. Any issues found are then discussed with the engineering team.• Delivering training courses and videos to the network on products as well as key systems used within MG• Conduct meetings with the network development team, to ensure smooth operation when new dealerships are opening and ensure meeting minutes are recorded.

- Analysing various data such as flow rate and head to determine hydraulic efficiencies of water pumps- creating reports to send to various companies conveying the most cost effective method when rescheduling pump operation, refurbing and renewing pumps. - Communicating with various people in Europe such as operators in France to organise pump tests - Travelling to various sites - Working in fast paced environments in a team or alone- Setting up pump testing equipment on high pressure pumps, can be conducted on clean and sewage sites - Working with high voltage systems to determine power factors- setting up wired and wireless equipment obtaining various values such as temperature and flow - being able to use problem solving skills to resolve issues when equipment fails or become temperamental - Inputting pump measurement data into various software- Proficiently using software such as microsoft excel and word

• Fast paced environment working on tills and shop floor providing outstanding levels of customer service.• Till trained and tasked to work at busy periods serving customers fast, efficiently, and professionally.• Tasked with reducing prices on certain foods including sandwiches, ready meals, dairy, and much more in accordance with the type of reductions being completed and the corresponding date.• Fresh/frozen food and drink is replenished on the shop floor without breaking the 30-minute guideline before items become spoilt.• Worked behind the kiosk where cigarettes and lottery tickets are sold ensuring the challenge 25 rule is used to comply with legislations and to prevent the store losing its license to sell such products. Any refusals are recorded in the store refusals logbook.• Involved in opening and closing the store, this includes preparing the newspapers for customers to purchase, ensuring trollies are available for customer use, cashing up and completing paperwork.• I have also been trained to use handsets to record wastage of food.• Trusted with the responsibility to cash up quickly yet efficiently ensuring all protocols are followed and no mistakes are made. Especially in the main office where money is put into a safe, till keys are returned and final checks on the computer are completed.• Supported colleagues when in need of supervising under-age colleagues with age restricted products. • Managing the tills organising breaks, kiosk shifts and following daily routine checks.• In charge of daily van checks ensuring no leaks or damages are present and any found are recorded and repaired.• Organisation management when loading stock onto the delivery vans.• Routes are calculated and followed in a specific order ensuring stock is delivered on time and to a high standard.

·Involved in opening and closing the gym which entitles me to put out any equipment used in each session, including bags, gloves and much more.·Also required to organise sessions and equipment ensuring everything is returned back into their correct place preventing confusion which could affect the flow of the session. ·Work alongside the boxing coach when teaching students the technique, this includes having them on pads and monitoring their bag work ensuring it is kept at a high standard. ·I monitor them when doing skipping, shadow boxing and general training. ·I lead different fast paced circuits, including warm ups and end circuits where students do press ups, sit ups and many other exercises. ·Ensure every member has stretched off at the end of every session thus reducing the likelihood of any injuries.

•Working in a fast-paced environment, enhancing my time management skills ensuring tasks are completed by their deadlines•Communicated with customers in person and over the phone, developing my confidence ensuring a good outcome was obtained and customers were satisfied. Professional communication was used as I would handle all complaints and create a booking for customers to come in office to discuss any business.

•Part-time role in the store, replenishing shelves, supporting customers and handling transactions.•Developed effective customer Service skills and the ability to conduct sales in order to boost profits.