Working as a Device Channel Manager from December 2015 till present..Following are my key responsibilities: . Business Development (MBB Devices/Handsets) from initial till closure of project. . E2E ownership for Product Management (MBB DEVICES/Handsets) .. Coordination with different product lines and to guide them with the product features and customer requirements.. Manage and coordinate all activities between ZTE and customers for MBB devices and smart phones. . Creating different plans for operators to promote their packages and enhancing their market shares.. Negotiation with customers regarding product features and customization.. Responsible to manage the key customer relation's and ensuring the CRM targets.. Coordination on the product customization and testing with the customer.. After Sales Management.. PM Laptop Scheme, HEC device branding for Zong and Jazz (Phase II and III).. Activation management for PM Laptop scheme project for Zong & Jazz which involved universities. HEC event organizing (Award Ceremonies) in different universities Nation wide.(Phase II & III)PROJECTS:. PM LAPTOP SCHEME (PHASE I,II,III) completed. . PTCL MBB Devices (EVO, WINGLE, MIFI) . SCO MBB PROJECTS FOR WINGLE AND MIFI 2017. ZONG 4G WINGLE AND MIFI. ZONG Z3 SmartPhone 2020 (End-End). JAZZ MBB 2019/2020 (WINGLE-MIFI). SCO MBB MIFI Devices 2020 (End-End). ZONG Z-Ultra SmartPhone 2021 (End-End) . JAZZ MBB 2020/2021 (WINGLE-MIFI-CPE)

Primary Focus to achieve SLA.. Floor Management (Ensuring the customer satisfaction, Monitoring quality level communication, coordinating and directing the activities of the floor).. Resource Management.. Escalation handling and providing team a quick solution online.. Planning and managing new hire contact center training.

. Back-end support management. (Handling the direct customer complaints landing on contact center, providing the service to make up the business functional). Display time flexibility towards shifts as per work floor requirements.. Identifying training needs by analyzing areas of opportunities.